PATIENT SERVICES REPRESENTATIVE, FLOAT - COLON & RECTAL SURGERY ASSOCIATES

Company: i-Health Inc
Location: Saint Paul
Posted on: September 1, 2024

Job Description:

Description The PSR Float will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner, and is responsible for patient registration, & scheduling of patients while maintaining a high level of customer service. This role will also cross train to assist across the clinic. This is a full-time position working M-F from 8:30 am - 5:00 pm out of our St. Paul and Maplewood locations. A $2,000.00 sign-on bonus will be offered, paid out in 3 increments, starting with $500.00 to be paid out on the pay period after completing 3 months, $500.00 to be paid out on the pay period after completing 6 months, and $1,000.00 to be paid out on the pay period after completing 12 months of employment. Internal applicants are not eligible for the sign on bonus. Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Assist in various areas of the clinic as needed
• Any and all other duties as assigned
  Education and Experience Requirements:
  • High School diploma/GED or equivalent
  • Proficient in Microsoft Word, Outlook, and Excel
  • Customer Service experience required
  • Administrative or Medical Office experience preferred
    Essential Requirements: Ability to:
    • Comply with company policies, procedures, practices and business ethics guidelines.
    • Complete job required training.
    • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
    • Demonstrate prompt and reliable attendance
    • Work in the clinic during business hours
    • Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
    • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
    • Communicate and interact in a respectful and professional manner
    • Prioritize workload while being flexible to meet the expectations of the daily operations
    • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
    • Understand and execute a variety of instructions
    • Effectively operate equipment and communicate on and operate the phone system
    • Work independently with minimal supervision
    • Travel to other work locations, if required
      Performance Expectations - i-Health's Core Values:
      • Integrity - Do the right thing and take responsibility for what you do and say
      • Service - Consistently contribute to deliver an exceptional experience
      • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
      • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
      • Teamwork - Be a part of the whole; support each other positively
        Environmental Conditions:
        • Clinic setting
          Notes
          • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
          • This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.

Keywords: i-Health Inc, St. Paul , PATIENT SERVICES REPRESENTATIVE, FLOAT - COLON & RECTAL SURGERY ASSOCIATES, Sales , Saint Paul, Minnesota