Customer Service Representative

Company: Imperial Dade
Location: Saint Paul
Posted on: May 20, 2023

Job Description:

Dalco, a division of Imperial Dade is searching for a motivated Customer Service Representative at our New Brighton, MN field office to provide exceptional support to customers, sales representatives, and suppliers. Successful reps will build relationships with internal partners to ensure positive outcomes and be capable of working both independently and as part of a team to fulfill customer needs. The primary responsibility of this role is to process orders, quotes, returns, and other requests received via phone, email, fax, EDI and taken in person. This is an hourly, fulltime position working typical daytime hours.
Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 100+ branches.
All correspondence will come directly from Imperial Dade and not a personal email address.
Compensation: Starting pay for this role (CSR level 1) will be $17-20/hr depending on qualifications. Higher starting rates may be offered to individuals with direct industry experience.
You will:

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  Provide exceptional customer service on incoming calls from customers, vendors, Dalco sales representatives and other internal partners
  
  
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  Process customer orders in ERP system with a high level of accuracy
  
  
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  Assist with all customer requests via phone, email, chat and fax
  
  
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  Communicate order information to sales representatives as needed
  
  
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  Assist sales representatives in entry and maintenance of contract pricing in ERP system
  
  
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  Process returns and credits as needed with a high level of accuracy per the return policy
  
  
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  Complete order finishing process to ship confirm orders in system
  
  
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  Process customer and sales representative reports as needed. Assist in reviewing monthly accounts receivable statements
  
  
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  Review and maintain open orders, held orders and backorders per department guidelines
  
  
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  Maintain, file and store purchase orders and finished pick lists every month
  
  
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  Log into Live Chat daily and assist customers when needed. Respond to 'Ask an Expert' emails as needed
  
  
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  Backup reception, will call counter, and other duties as assigned
  
  
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  Perform additional duties and projects as assigned
  
  
  You have:
  
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    High school diploma or equivalent
    
    
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    2 to 5 years customer service experience
    
    
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    Data entry experience. Type 40wpm.
    
    
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    Strong computer skills (internet, Microsoft Office, etc.)
    
    
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    Enthusiasm for assisting others with an attitude of service
    
    
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    Excellent follow-up skills
    
    
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    High level of organizational skills
    
    
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    Able to work with others as well as independently
    
    
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    Outgoing and positive attitude
    
    
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    Prioritization and time management skills
    
    
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    Thrives in a fast-paced environment
    
    
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    Able to meet or exceed deadlines
    
    
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    Above average verbal and written communication and problem solving skills
    
    
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    Trustworthy, honest and respects confidentiality
    
    
    We offer an exciting environment to work, learn, and grow professionally. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package. We are excited to continue to invite talented individuals with a passion for excellence to join our team.
    Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors
    Requisition ID: 2023-5206
    External Company URL: https://www.imperialbag.com
    Street: 300 5th Avenue NW

Keywords: Imperial Dade, St. Paul , Customer Service Representative, Sales , Saint Paul, Minnesota