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Patient Services Representative - Adefris & Toppin Women's Specialists

Company: Revo Health
Location: Saint Paul
Posted on: May 20, 2023

Job Description:

The Patient Services Representative is responsible for patient registration and check in as well as patient phone calls.

This is a full-time position working M-F 8:30a to 5:00p.

Adefris & Toppin Women's Specialists is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
  • Verify and document insurance information as defined by current business practices
  • Accurate and timely scheduling of new and existing patients in the current practice management system
  • Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
  • Chart preparation and management
  • Answer patient calls, schedule appointments and direct calls as appropriate
  • Maintain a working knowledge of health care plan requirements and health plan networks
  • Maintain timely communication with patients, families, and staff
  • Any and all other duties as assigned

    Education and Experience Requirements:

    • High School diploma/GED or equivalent
    • Customer Service experience required
    • Medical terminology knowledge preferred

      Essential Requirements:

      Ability to:

      • Comply with company policies, procedures, practices and business ethics guidelines.
      • Complete job required training.
      • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
      • Demonstrate prompt and reliable attendance
      • Work in the clinic, office or surgery center during business hours
      • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
      • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
      • Communicate and interact in a respectful and professional manner
      • Prioritize workload while being flexible to meet the expectations of the daily operations
      • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
      • Understand and execute a variety of instructions
      • Effectively operate equipment and communicate on and operate the phone system
      • Work independently with minimal supervision
      • Travel to other work locations, if required

        Performance Expectations - i-Health's Core Values:

        • Integrity - Do the right thing and take responsibility for what you do and say
        • Service- Consistently contribute to deliver an exceptional experience
        • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
        • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
        • Teamwork - Be a part of the whole; support each other positively

          Environmental Conditions:

          • Clinic center setting


            • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
            • This position description will be reviewed periodically as duties and responsibilities change with business necessity.Essential and Additional Job Functions are subject to modification.

Keywords: Revo Health, St. Paul , Patient Services Representative - Adefris & Toppin Women's Specialists, Sales , Saint Paul, Minnesota

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