Intake Repair Agent

Company: Best Buy
Location: Saint Paul
Posted on: March 19, 2023

Job Description:

Job Title

Intake Repair Agent

Job Category

Services Group

Store Number or Department

001055 Eagan MN Store

Job Description

The Intake Repair Agent is a high performing agent who has deep understanding of repairs, parts management, utilization, our customer, and employee scheduling. This role maintains a broad scope of knowledge in technology products and services through required trainings or certifications and leadership development. They also contribute to a culture where employees and customers feel empowered, valued, safe, and included. They help maintain a culture in which each employee feels connected to and understands the company mission, vision, values, and strategy.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve. We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.

Key Responsibilities

• Drives a positive customer experience by building relationships, networking, and providing solutions to everyday needs.
  
• Receives client devices and clearly documents issues.
  
• Validates coverage and communicates repair, pricing, and timeframe expectations.
  
• Confidently recommends solutions, provides feedback, educates clients.
  
• Creates client appointments and ensures pick up time is set.
  
• Communicates scope of work to clients and demonstrates functional products post-repair.
  
• Receives devices and prepares devices for shipping.
  Basic Qualifications
  
  • 6 month of customer service experience
    
  • Able to stand and sit for long periods of time
    
  • Able to work in a fast-paced environment
    Preferred Qualifications
    
    • Previous experience diagnosing and troubleshooting technology products
      Req #
      
      894499BR
      
      Address Line 1
      
      1235 Town Centre Dr
      
      City
      
      Eagan
      
      State
      
      MN
      
      Zip
      
      55123-1067
      
      Job Level
      
      Individual Contributor
      
      Employment Category
      
      Part time
      
      Brand
      
      Geek Squad
      
      Additional Job Information
      
      Join our team!
      
      While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
      
      Ready? Let's do this!
      
      If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
      
      Not ready to apply? Connect with us onLinkedIn ,Facebook , orTwitter .
      
      Search Categories
      
      Geek Squad, Retail
      
      Minimum Pay ($)
      
      15.00
      
      Maximum Pay ($)
      
      17.27
      
      Benefits
      
      Best Buy offers a range of benefits to support your overall well-being, as outlined in theBenefits Guide . Eligibility may vary.

Keywords: Best Buy, St. Paul , Intake Repair Agent, Sales , Saint Paul, Minnesota