Patient Services Representative - Temporary

Company: University of Minnesota
Location: Saint Paul
Posted on: March 16, 2023

Job Description:

Apply for JobJob ID340067
LocationTwin Cities
Job FamilySupplemental Employee
Full/Part TimePart-Time
Regular/TemporaryRegular
Job Code0001
Employee ClassCivil Service
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This position will support community events (within and off-site CUHCC building), that will include COVID care (testing and vaccinations) and other services. It can also support services at CUHCC regular clinical services. It may include evening and weekend hours.Duties/Responsibilities Essential tasks:
A. 20% Check-in patients, collect co-pays.
B. 20% Validate coverage, and collect data for registration, household assessments, eligibility determination and accurate administration of patient accounts.
C. 15% Schedule appointments
D. 15% Answers switchboard phone-lines and redirect calls as needed
E. 30% Communicate to patients, in their own language whenever possible or through interpreter, about essential elements in their care:-Information about the organization's services, such as:
-Access to CUHCC services, emergency care walk-in clinic sessions, access to behavioral health, medical and dental care, eligibility for Sliding Fee Scale program, grant activities/group meetings.
-Collection of documentation of informed consent to services, and rights and responsibilities of the patient and the organization.
-Information about the organization's consumer feedback, complaint and grievance procedures, and assisting them to access these processes as needed.
-Privacy of health information, managing the release of protected health information as requested.
-Access to services offered by the patient's Health Plan if applicable (e.g. transportation, incentives).
-Access to government benefits:
*Assist filling out applications for Family Planning Waiver Program
*Assist filling out applications for MNSure
*Follow-up on applications
Program/Unit Description

These employees:
-Initiate the patient care episode and the revenue cycle for the visit.
-Communicate a wide range of information to the patient about the Organization's procedures, patient rights and access to care.

The position adds functions and competencies which are at the core of the organization's need to ensure that patients /consumers receive from all staff members effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language

Qualifications


All required qualifications must be documented on application materialMinimum Essential/Required Qualifications:
1. High school diploma or equivalent.
2. Business training, office skills training, university level education, clerical experience involving contact with the public, in combination, totaling four (4) years.
3. Experience in a multicultural medical or social services setting
4. Must be able to communicate effectively, verbally, in clear understandable English AND either Spanish, Somali, Hmong, Lao, Vietnamese or Cambodian.
(We will test for speaking skills in English and other language.)
5. Customer services/patient relations skills and experience.
6. Critical thinking skills and detail oriented.Negative TB (less than 1 year ago to be valid) and Hep B immunizations are required credentials prior to your start date.Preferred Qualifications:
1. Previous experience working with community health intake projects involving data collection and patient relations.
2. Strong skills and experience in Insurance verification; data collection and data capture in electronic medical record (EMR).
3. Somali fluency

About the Department


CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
How To Apply


Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
Diversity


The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Employment Requirements


Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to report complete vaccination against COVID-19 or submit documentation requesting a medical or religious exemption on their first day of employment. To learn more, please visit the .
About the U of M




The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

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