Patient Services Representative - Temporary
Company: University of Minnesota
Location: Saint Paul
Posted on: January 23, 2023
Apply for JobJob ID340067
Job FamilySupplemental Employee
Employee ClassCivil Service
Add to Favorite JobsEmail this JobAbout the Job
This position will support community events (within and off-site
CUHCC building), that will include COVID care (testing and
vaccinations) and other services. It can also support services at
CUHCC regular clinical services. It may include evening and weekend
hours.Duties/Responsibilities Essential tasks:
A. 20% Check-in patients, collect co-pays.
B. 20% Validate coverage, and collect data for registration,
household assessments, eligibility determination and accurate
administration of patient accounts.
C. 15% Schedule appointments
D. 15% Answers switchboard phone-lines and redirect calls as
E. 30% Communicate to patients, in their own language whenever
possible or through interpreter, about essential elements in their
care:-Information about the organization's services, such as:
-Access to CUHCC services, emergency care walk-in clinic sessions,
access to behavioral health, medical and dental care, eligibility
for Sliding Fee Scale program, grant activities/group meetings.
-Collection of documentation of informed consent to services, and
rights and responsibilities of the patient and the
-Information about the organization's consumer feedback, complaint
and grievance procedures, and assisting them to access these
processes as needed.
-Privacy of health information, managing the release of protected
health information as requested.
-Access to services offered by the patient's Health Plan if
applicable (e.g. transportation, incentives).
-Access to government benefits:
*Assist filling out applications for Family Planning Waiver
*Assist filling out applications for MNSure
*Follow-up on applications
-Initiate the patient care episode and the revenue cycle for the
-Communicate a wide range of information to the patient about the
Organization's procedures, patient rights and access to care.
The position adds functions and competencies which are at the core
of the organization's need to ensure that patients /consumers
receive from all staff members effective, understandable, and
respectful care that is provided in a manner compatible with their
cultural health beliefs and practices and preferred language
All required qualifications must be documented on application
materialMinimum Essential/Required Qualifications:
1. High school diploma or equivalent.
2. Business training, office skills training, university level
education, clerical experience involving contact with the public,
in combination, totaling four (4) years.
3. Experience in a multicultural medical or social services
4. Must be able to communicate effectively, verbally, in clear
understandable English AND either Spanish, Somali, Hmong, Lao,
Vietnamese or Cambodian.
(We will test for speaking skills in English and other
5. Customer services/patient relations skills and experience.
6. Critical thinking skills and detail oriented.Negative TB (less
than 1 year ago to be valid) and Hep B immunizations are required
credentials prior to your start date.Preferred Qualifications:
1. Previous experience working with community health intake
projects involving data collection and patient relations.
2. Strong skills and experience in Insurance verification; data
collection and data capture in electronic medical record (EMR).
3. Somali fluency
About the Department
CUHCC serves nearly 11,000 patients a year through over 55,000
visits annually. The patient population comes from over 12
different racial and ethnic groups that span five continents.
CUHCC's mission is to seek health equity in our community by
advancing the well-being of diverse people. Candidates must be able
to adapt behaviors to others' styles; interact with people who have
different values, cultures, or backgrounds; be of service to
difficult people; optimize the benefits of having a diverse
workforce.Teamwork is an essential skill to promote synergy within
the organization. Candidates must be able to share due credit with
coworkers; display enthusiasm and promote a friendly group working
environment; work closely with other departments as necessary;
support group decisions and solicit opinions from coworkers;
display team spirit.Candidates must have excellent communication
skills and be able to clearly present information through the
spoken or written word; read and interpret complex information;
talk with customers or clients; listen well.Staff is expected to
demonstrate a high level of service delivery; do what is necessary
to ensure customer satisfaction; deal with service failures and
prioritize customer needs.
How To Apply
Applications must be submitted online. To be considered for this
position, please click the Apply button and follow the
instructions. You will be given the opportunity to complete an
online application for the position and attach a cover letter and
resume.Additional documents may be attached after application by
accessing your "My Job Applications" page and uploading documents
in the "My Cover Letters and Attachments" section.To request an
accommodation during the application process, please e-mail
email@example.com or call (612) 624-UOHR (8647).
The University recognizes and values the importance of diversity
and inclusion in enriching the employment experience of its
employees and in supporting the academic mission. The University is
committed to attracting and retaining employees with varying
identities and backgrounds.The University of Minnesota provides
equal access to and opportunity in its programs, facilities, and
employment without regard to race, color, creed, religion, national
origin, gender, age, marital status, disability, public assistance
status, veteran status, sexual orientation, gender identity, or
gender expression. To learn more about diversity at the U:
Any offer of employment is contingent upon the successful
completion of a background check. Our presumption is that
prospective employees are eligible to work here. Criminal
convictions do not automatically disqualify finalists from
Please note: All employees at the University of Minnesota are
required to report complete vaccination against COVID-19 or submit
documentation requesting a medical or religious exemption on their
first day of employment. To learn more, please visit the .
About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of
Minnesota, Twin Cities (UMTC), is among the largest public research
universities in the country, offering undergraduate, graduate, and
professional students a multitude of opportunities for study and
research. Located at the heart of one of the nation's most vibrant,
diverse metropolitan communities, students on the campuses in
Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations,
government agencies, and arts, nonprofit, and public service
Keywords: University of Minnesota, St. Paul , Patient Services Representative - Temporary, Sales , Saint Paul, Minnesota
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