Retail Sales Associate - Furniture/Mattresses, Rosedale Center - Full Time
Location: Saint Paul
Posted on: September 24, 2022
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
The magic of Macy's ultimately comes alive in our stores, and our
store colleagues are the ones making it happen. They provide
outstanding customer service, create a memorable shopping
experience, and drive sales results. A store position at Macy's
(seasonal, part-time, or full-time) is the perfect way to explore
the world of retail. Some of Macy's top executives started their
careers as part-time retail sales associates. Our store positions
are ideal for forming relationships, building teams, and developing
leadership skills to grow your career at Macy's. Macy's stores are
ideal for building capability in creating partnerships, building
teams, and developing the leaders of tomorrow. Macy's is the
"Academy" for retail careers.
A store colleague position (whether it's a seasonal job, part-time
retail job, or a full-time career) is the perfect way to launch a
career in the world of retail. Many of Macy's top executives
started their careers in part-time retail sales roles, or as recent
college graduates into our development programs in the various
functions at Macy's.
The Furniture Sales Associate is responsible for providing
outstanding customer service, meeting hourly sales, protection plan
(WorryNoMore), return rate and Star Rewards goals on a personal and
departmental basis while demonstrating superior product knowledge
to customers. To create a shopping experience that will make the
customer feel welcome and comfortable. The associate is also
responsible for follow-up/clienteling and performing other duties
Be proficient in all systems need to complete transactions (SOCR,
MySA, BT tablet app, POS, search and send and MPOS).
Proactive in assisting customers who are using devices to shop and
compare, whether Macy's devices or their own.
Assist customers in all aspects of total store experience and have
the ability to satisfy the needs of our digital and physical
customers by making appropriate partnerships when necessary.
Provide an exceptional customer experience by ensuring the customer
is always the priority.
Handle all returns and delivery issues courteously and
Determine customer needs based on personal features and other
customer preference related factors.
Demonstrate knowledge of store products and services to build sales
and minimize returns.
Suggest additional items to compliment customer furniture selection
which includes both product and services such as WorryNoMore.
Responsible for achieving personal sales goals, Star Reward goals,
WorryNoMore Conversion Goal and return rate goal.
Maintain a professional attitude with sincerity and enthusiasm
reflecting Macy's commitment to our customer-the most important
person in our stores.
Use MySa clientele program to maintain customer profile and contact
information to increase personal sales.
Maintain contact with customers thru pre- and post-delivery
contacts to ensure a positive shopping and delivery experience.
Be knowledgeable of and perform sales support functions related to
Develop product knowledge by reading current vendor tags and
pamphlets, attending training classes in order to communicate it to
the customer, complete all vendor courses on the Big Ticket
Be aware of current promotional events and sales.
Maintain department recovery standards; which includes recovery and
Adhere to Asset Protection and inventory control and compliance
Follows shortage programs and procedures.
No Education Required.
1-2 years related experience preferred.
Strong interpersonal skills with proven ability to communicate and
share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities.
Resourceful self-starter, works well independently as well as part
of a team, and able to adapt quickly to changing priorities.
Ability to work a flexible schedule with retail hours, including
day, evening, weekends, and/or holidays.
Position requires prolonged periods of standing/walking around
store or department.
May involve reaching, crouching, kneeling, stooping and color
Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions.
Frequently lift/move up to 25lbs.
Candidates in Colorado: Click here for Pay Range and here to learn
about Benefits .
Candidates in Connecticut: Click here for Pay Range
Candidates in Nevada: Click here for Pay Range
Keywords: Macy's, St. Paul , Retail Sales Associate - Furniture/Mattresses, Rosedale Center - Full Time, Sales , Saint Paul, Minnesota
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