Inbound Customer Service Representative

Company: Aerotek
Location: Saint Paul
Posted on: January 15, 2022

Job Description:

Description:Customer Service Representative will be responsible for fielding inbound calls from clients who are looking to receive service on their fireplace products. They will field the call, try to understand/troubleshoot the issue, and then schedule an appointment for a service technician to go onsite and fix the issue. In addition to fielding the calls, they will be responsible for logging the calls in their internal CRM system. The role calls for an individual to be able to multi-task, maintain a positive attitude (some customers can be upset), and show initiative.This person will be doing a majority of back end support work for the Builders team as well as the Service and Retail teams. When not doing administrative tasks they will be backing up service calls. The clerical part of the role can be quite repetitive and mundane, but is easy to learn. This is NOT a high volume call center role, there will be typically 30ish calls per day along with administrative work such as looking up parts, basic invoicing, and closing out permits.Skills:customer service, customer service representative, call center, retail, data entry, Microsoft office, scheduling, coordinate, coordinating, service, phone, inbound, appointment, outlookAdditional Skills & Qualifications:Must Haves: 1+ year of customer service experience 35+ WPM HS Diploma Preferred: 1+ year of customer service in office setting ANY scheduling experience About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, St. Paul , Inbound Customer Service Representative, Sales , Saint Paul, Minnesota