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Inside Sales Representative - Automation Industry

Company: Kaman Distribution
Location: Saint Paul
Posted on: January 10, 2022

Job Description:

Overview

Kaman Automation has a vacancy for a self-motivated and experienced Inside Industrial Sales (Customer Service Rep) Professional to join our team in Eagan, MN.

Our Customer Service Representatives work in partnership with our outside sales, purchasing team, and suppliers to grow our business with existing customers, develop and gain new customers and meet/exceed our monthly sales goals. Customer Services Representatives are challenged to continuously work to increase customer satisfaction.

Kaman Automation , a platform of Kaman Distribution Group, is comprised of Minarik, Zeller, and G.C. Fabrication, is -a leading provider of motion control, automation products, systems and solutions -to original equipment manufacturers, industrial production plants, and infrastructure facilities throughout North America. We are committed to helping our customers achieve high performance by providing quality and state-of-the-art products with the technical support to back them. Our people are the foundation of our success and we recognize that our ability to sustain our competitive advantage is by investing in the development of our employees, driving innovation, and providing solutions for a better tomorrow.

Essential Duties and Responsibilities

Serve as Inside Sales support, responsible for -managing customer calls regarding orders, returns, requests, quotes, price and availability
Process invoices, enter orders, and confirm orders via fax, email or phone
Ensure accurate daily shipment processing, product scheduling, and shipment confirmations
Investigate and respond to customers' requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
Establish and maintain cordial customer relations through telephone contact and email
Interact with various departments, such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, and Logistics, to ensure that all customer requirements are met
Communicate leads and sales potential to outside sales force
Monitor and research service level reports (i.e. turn-around time and fill rates)
Maintain pricing agreements for each customer assigned
Use probing skills to successfully increase order through upsell and quantity breaks opportunities
Publish daily and monthly department reports

Qualifications

Education & Work Experience:
High School Diploma or GED required
Associate's degree in business or a related curriculum preferred
Minimum of 3 years successful customer service experience handling customers' inquiries, requests, complaints, solving problems and delivering effective solutions preferably in a technical industry
Intermediate computer skills including Microsoft Office suite
Prior experience using ERP system preferred
Key Competencies:
Good oral and written communication skills
Technical capacity
Strong organizational skills
Ability to handle large volume of inbound calls
Ability to maintain service levels
Able to work in a team environment
Customer/Client Focus
Flexibility
Physical/ Environmental Demands:
Standing, walking, and sitting for long periods of time
Use of hands and arms to touch, lift, reach, etc.
Ability to lift packages, boxes, files, and open filing cabinets and storage areas
Talking and hearing
Ability to occasionally lift up to 10 lbs.
Work Environment:
This job operates in a clerical, office setting
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Travel: No travel required

We offer a competitive compensation package and a comprehensive benefit program to include:
Your choice of medical insurance providers and plans, Dental & Vision insurance, & Flexible spending accounts
Company matching 401(k) with a great vesting schedule
Paid Vacation, Sick time, & Company Holidays
Employee discounted Stock Purchase Plan
100% tax free tuition reimbursement

Kaman Distribution Group , a division of Kaman Corporation, is comprised of three business platforms: Kaman Automation, Kaman Fluid Power, and Kaman Industrial Technologies. We offer more than four million items including bearings, mechanical power transmission, electrical and automation, material handling, motion control, fluid power and MRO supplies to customers in virtually every industry. Additionally, we provide engineering, design and support for automation, electrical, linear, hydraulic and pneumatic systems as well as belting and rubber fabrication, customized mechanical services, hose assemblies, repair, fluid analysis and motor management. Offering products and solutions from more than 250 locations, our people are the foundation of our success. We recognize that our ability to sustain our competitive advantage rests among our talent. #KDG #KAI

Benefits and Company Overview

Our comprehensive compensation package and benefit program includes:
Your choice of medical insurance providers and plans, Dental insurance, and Flexible spending accounts
Company matching 401(k) with a great vesting schedule
Company paid Life (family) & STD insurances, Vacation, Holiday & Sick time
100% tax-free tuition reimbursement
Kaman Distribution Group - is comprised of three business units: Kaman Automation, Kaman Fluid Power, and Kaman Industrial Technologies. We offer more than four million items including bearings, mechanical power transmission, electrical and automation, material handling, motion control, fluid power and MRO supplies to customers in virtually every industry. Additionally, we provide engineering, design, and support for automation, electrical, linear, hydraulic and pneumatic systems as well as belting and rubber fabrication, customized mechanical services, hose assemblies, repair, fluid analysis, and motor management. Offering products and solutions from more than 220 locations, our people are the foundation of our success. We recognize that our ability to sustain our competitive advantage rests among our talent. #KDG #KFP #KIT #KAI

Keywords: Kaman Distribution, St. Paul , Inside Sales Representative - Automation Industry, Sales , Saint Paul, Minnesota

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