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Sales Support Representative

Company: Barcodes, Inc.
Location: Saint Paul
Posted on: January 10, 2022

Job Description:

Sales Support Admin Associate

Do you enjoy helping with CUSTOMER SUCCESS? Working directly with a top salesperson to make sure deals run smoothly? Are you highly organized with strong communication skills? This could be the role for you!

Position Summary

The Sales Support Associate (SSA) is responsible for handling administrative and sales support tasks. This involves assisting the Sales Account Executive team in customer service, processing sales orders, returns/credits, and other tasks as necessary. SSA will be a team player and be proactive in achieving team goals. The ideal SSA has vigilant attention to detail, consistently applies initiative and common sense to solve problems, brings keen organizational skills to every aspect of their professional life, and possesses a natural ability to deal with large volumes of documents with speed and accuracy - and they do all this while maintaining a positive attitude.

Job Responsibilities:

Provide Exceptional Support to Sales Account Executives:
Monitor and respond to requests in the Sales Support queue.
Support the Sales Account Executive team and process orders, demo requests, sales, and support requests, questions, and problems via telephone and computer.
Prepares, processes and monitors returns and credits to ensure prompt service and customer satisfaction.
Coordinate with distribution and manufacturing partners to ensure the delivery of products on a timely basis. Reserve necessary stock holds for orders.
Assist in account receivables/collection activity where support is required to ensure prompt resolution to outstanding unpaid invoices for specific customers as needed.

Provide Exceptional Support & Service to our customers:
Listen, understand and respond to customer inquiries about products, services, order status, stock availability, order shipment, and the placing of an order. Send Credit Applications to new customers. Provide customers and sales personnel with information regarding order status.
Responsible for sending tracking information and invoices to customers as necessary.
Integral role in customer satisfaction. Work directly with customer complaints on product orders, service orders and works diligently to resolve and escalate to Supervisor when required for prompt resolution.

Relationships and Roles
Establish and maintain excellent relationships with all Barcodes departments.
Participate in other duties and special projects that relate to the Sales Team.
Work within the Sales Support team to provide support, coverage (vacation/sick days/out of office) as backup support to ensure no roadblocks to sales processing and order processing for customers and/or overflow workload to take on from the existing team.

Preferred Characteristics
Excellent Computer skills & Computer literate
Excellent Task and Priority Skills
Listening, understanding, and responding professionally
Excellent problem-solving/judgment skills
Excellent interpersonal, organizational, and communication skills (both verbal and written)
Professional telephone manner
Commitment to customer satisfaction, retention, and loyalty
Ability to work independently in a fast-paced, team-oriented environment
Strong multi-tasking and decision-making skills are required
Microsoft ExcelWord/Outlook proficiency

Office and or other responsibilities:
Additional tasks as needed, and assigned by Supervisor

High school diploma or equivalent required. Associate's / Bachelor's degree preferred
A minimum of 1-year experience in customer service or sales environment

Barcodes, Inc. offers full benefits after a waiting period including:
Medical, Dental, Vision, Life, 401K, Flexible Spending Accounts, Health Spending Accounts, Pre-tax Transit Program, Paid Time Off, Paid Holidays

Keywords: Barcodes, Inc., St. Paul , Sales Support Representative, Sales , Saint Paul, Minnesota

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