Sales Support Representative
Company: Barcodes, Inc.
Location: Saint Paul
Posted on: January 10, 2022
Sales Support Admin Associate
Do you enjoy helping with CUSTOMER SUCCESS? Working directly with a
top salesperson to make sure deals run smoothly? Are you highly
organized with strong communication skills? This could be the role
The Sales Support Associate (SSA) is responsible for handling
administrative and sales support tasks. This involves assisting the
Sales Account Executive team in customer service, processing sales
orders, returns/credits, and other tasks as necessary. SSA will be
a team player and be proactive in achieving team goals. The ideal
SSA has vigilant attention to detail, consistently applies
initiative and common sense to solve problems, brings keen
organizational skills to every aspect of their professional life,
and possesses a natural ability to deal with large volumes of
documents with speed and accuracy - and they do all this while
maintaining a positive attitude.
Provide Exceptional Support to Sales Account Executives:
Monitor and respond to requests in the Sales Support queue.
Support the Sales Account Executive team and process orders, demo
requests, sales, and support requests, questions, and problems via
telephone and computer.
Prepares, processes and monitors returns and credits to ensure
prompt service and customer satisfaction.
Coordinate with distribution and manufacturing partners to ensure
the delivery of products on a timely basis. Reserve necessary stock
holds for orders.
Assist in account receivables/collection activity where support is
required to ensure prompt resolution to outstanding unpaid invoices
for specific customers as needed.
Provide Exceptional Support & Service to our customers:
Listen, understand and respond to customer inquiries about
products, services, order status, stock availability, order
shipment, and the placing of an order. Send Credit Applications to
new customers. Provide customers and sales personnel with
information regarding order status.
Responsible for sending tracking information and invoices to
customers as necessary.
Integral role in customer satisfaction. Work directly with customer
complaints on product orders, service orders and works diligently
to resolve and escalate to Supervisor when required for prompt
Relationships and Roles
Establish and maintain excellent relationships with all Barcodes
Participate in other duties and special projects that relate to the
Work within the Sales Support team to provide support, coverage
(vacation/sick days/out of office) as backup support to ensure no
roadblocks to sales processing and order processing for customers
and/or overflow workload to take on from the existing team.
Excellent Computer skills & Computer literate
Excellent Task and Priority Skills
Listening, understanding, and responding professionally
Excellent problem-solving/judgment skills
Excellent interpersonal, organizational, and communication skills
(both verbal and written)
Professional telephone manner
Commitment to customer satisfaction, retention, and loyalty
Ability to work independently in a fast-paced, team-oriented
Strong multi-tasking and decision-making skills are required
Microsoft ExcelWord/Outlook proficiency
Office and or other responsibilities:
Additional tasks as needed, and assigned by Supervisor
High school diploma or equivalent required. Associate's /
Bachelor's degree preferred
A minimum of 1-year experience in customer service or sales
Barcodes, Inc. offers full benefits after a waiting period
Medical, Dental, Vision, Life, 401K, Flexible Spending Accounts,
Health Spending Accounts, Pre-tax Transit Program, Paid Time Off,
Keywords: Barcodes, Inc., St. Paul , Sales Support Representative, Sales , Saint Paul, Minnesota
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