Guest Service Agent

Company: Drury Hotels
Location: Saint Paul
Posted on: November 23, 2021

Job Description:

Property Location:
175 10th Street E - St Paul, Minnesota 55101

YOU BELONG AT DRURY HOTELS.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Drury Hotels. There's a place for you here today (and for tomorrow) in this position.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives - Quarterly bonuses (we succeed together!)-shared for all based on hotel results
Health and well-being - Medical, dental, vision, prescription, life, and disability
Retirement - Company-matched 401(k)
Work-life - Flexible spending accounts, Team Member Assistance Program, paid time off, and hotel discounts
Career growth - Mentorship, cross-training, development plans, management training, and more-60% of management positions promoted internally
Award-winning - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record!)

Rise. Shine. Work Happy. Apply Now.

Keywords: Drury Hotels, St. Paul , Guest Service Agent, Sales , Saint Paul, Minnesota