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Patient Access Services Representative

Company: Fairview Health Services
Location: Saint Paul
Posted on: November 22, 2021

Job Description:

Overview Job role of Patient Registration ensures registration and pre-registration of various patient types, including inpatient admissions, outpatient, emergency services, and same day surgeries. The hours for this position are a two week rotation week one, Mon. Thur. & Fri. 7:30a - 4:00p Sat. & Sun. 6:30a - 3:00p. week two Mon. Thur. & Fri. 7:30a - 4:00p Responsibilities/Job Description This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Patient Access Services Rep (PAS) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities Ensures registration and pre-registration of various patient types, including: inpatient admissions, outpatient, emergency services, and same day surgeries * Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards * Actively participates in creating and implementing improvements * Obtains information to conduct registration and pre-registration of patients * Updates patient demographic and health insurance information and verifies insurance eligibility * Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practices per the state of MN and federal regulations * Provides Important Letter to Medicare/Tricare for appropriate patients according to HCFA regulations and department policy * Provides Admission Authorization form and receives signatures on all forms as needed * Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers * Triage phone calls in a timely and professional manner * Maintains bed control functions and assists clinical staff with the discharge function as requested * Copies, faxes, and prints documents * Sorts incoming and outgoing mail * Enters deceased patient information into the Death Record Log * Assists with new employee training as delegated by the Patient Registration Manager * Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24 hours a day, 7 day a week department Qualifications Required Qualifications: One or more years customer service. experience. One or more years of applicable computer knowledge and skills. Preferred Qualifications: * Post secondary * Previous experience in a healthcare/clinical setting with registration experience (insurance, registration, coding, medical records and/or related customer service experience)

Keywords: Fairview Health Services, St. Paul , Patient Access Services Representative, Sales , Saint Paul, Minnesota

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