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Customer Service Representative

Company: Dahl Consulting
Location: Saint Paul
Posted on: November 22, 2021

Job Description:

Dahl Consulting is currently partnering with a leading company in the banking industry. We work one-on-one with great candidates to help connect them with employment opportunities. We are hiring a Customer Service Representative for a contract position! Interested? Get more details below!
Job Description:As a DCS Customer Service Clerk, the candidate will communicate daily with internal and/or external customers of one of the nine DCS office warehouses across the country, managing -10M files collectively. The candidate will be responsible for communicating and maintaining a good working relationship with assigned customers and handling and resolving all inquiries. Daily document review and processing is a large part of the position because it directly benefits the customer. Customer Service can apply to many teams within DCS, so the candidate must be willing to take on additional responsibilities other than that they are initially assigned, e.g., team player. When volumes are heavy, we look for the candidate to work additional hours throughout the week and/or on Saturdays.

  • Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks
  • Researches various document related questions for Document Custody Services clients to ensure the quality of the collateral review and compliance with custodial agreements
  • Lead assigned projects, identify potential issues, problem solve and know when to escalate
  • Reviews mortgage documents, e.g., mortgage notes, endorsements, and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR
  • Data entry, generate reports and deliver to the customer
  • Labeling files, organizing carts, sorting/ filing documents, and completing inventories
  • Operating internal programs for research and activity movements of files and/or documents
  • Communicate with various levels of staff in all areas of the office to promote collaboration
  • Meet deadlines and daily production requirements
    • Bachelor's degree or equivalent work experience in the financial industry
    • Ability to push, pull, and/or lift 20-30lbs, sitting for long periods (75-100% of working day), able to bend or squat, and willingness to climb step ladders up to 10 feet high
    • Solid and proven customer service skills, including written and verbal (phone or in-person)
    • Strong attention to detail, ability to meet deadlines, adapt to new processes, take direction, work independently but work with leadership and peers
    • Capacity to complete repetitive tasks daily and meet production goals, including deadlines
    • Proficient in Microsoft Office Suites, including Outlook and Excel (vLookups, Pivot Tables, Charts, etc.)
      Preferred Qualifications:
      • Familiarity with mortgage documents preferred, familiarity with SOR: emBTRUST a benefit
      • Well-developed ability to identify and resolve/escalate problems
      • Work independently and able to work with team to meet goals and deadlines
      • Strong time management, organization, and problem-solving skills
        Take the first step on your new career path! To submit yourself for consideration this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at , or start an online chat with us.

Keywords: Dahl Consulting, St. Paul , Customer Service Representative, Sales , Saint Paul, Minnesota

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