Customer Service Representative
Company: 3M
Location: Saint Paul
Posted on: January 11, 2021
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Job Description:
We are hiring a Customer Service Representative to manage
customer queries and complaints. You will also be asked to process
orders, modifications, and escalate complaints across a number of
communication channels. To do well in this role you need to be able
to remain calm when customers are frustrated and have experience
working with computers.Job Requirements:* Handle incoming customer
service calls* Dispatch incoming customer phone calls* Accept
customer calls and return customer* Maintain customer service
related information for customer accounts* Ensure quality customer
service and customer satisfaction* Maintain customer service
voicemail and return customer calls* Provide customers with
superior customer service* Provide customer service for internal
customers* Capturing customer information and answering customer
inquiries* Resolve inbound customer calls regarding account* Take
customer orders and provide high-quality customer service* Make out
going customer service calls* Work with customer service manager to
ensure proper customer service* Resolve any customer service
issues* Answering inbound calls and providing excellent customer
service* Provide customer support and handling customer inquiries*
Combining excellent customer service skills* Assure quality
customer service to all customers* Provide exceptional customer
service to all customers* Provide superior customer service with
all customer interactions
Keywords: 3M, St. Paul , Customer Service Representative, Sales , Saint Paul, Minnesota
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