Retail General Manager
Company: Pilot Flying J
Location: Northfield
Posted on: January 13, 2026
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Job Description:
As a Retail General Manager at Pilot Company, you will have the
unique opportunity to oversee the daily operations of the nation's
largest network of travel centers. You will lead a team dedicated
to maintaining and enhancing the experience of millions of truck
drivers and travelers who rely on Pilot Flying J for high-quality
services and products. The Retail General Manager will ensure that
all aspects of the store, from fuel sales to food service, operate
smoothly and adhere to our high standards of customer satisfaction.
Drive operational excellence within the travel center, including
store financial performance, product inventory, and personnel
management Implement and enforce company policies and procedures to
maintain company standards and ensure compliance with all
regulatory requirements Lead, train, and develop a team of managers
and team members to ensure a positive, productive work environment
Oversee the budgeting, P&L, and forecasting activities to
achieve financial goals Manage vendor relationships to ensure
quality and cost-efficiency Direct promotional and marketing
efforts to drive sales growth and build brand loyalty Address
customer concerns, ensuring a high standard of customer service and
satisfaction Ensure the cleanliness and maintenance of the physical
property according to company standards Strong leadership skills
with an ability to motivate others Exceptional organizational and
time management skills Proficiency in inventory management software
and point-of-sale (POS) systems Capable decision-maker with a knack
for problem-solving Excellent verbal and written communication
skills Experience in financial planning and budget management
Medical Insurance Dental Insurance Vision Insurance 401k
Certification in Retail Management or Supply Chain Logistics
(preferred but not required) Food Safety Certification (if
overseeing food operations)
Keywords: Pilot Flying J, St. Paul , Retail General Manager, Retail - All , Northfield, Minnesota
