Online Help Desk Technician
Company: TEKsystems Careers
Location: Saint Paul
Posted on: October 24, 2024
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Job Description:
Resolve incidents and more complex work orders for our IT Users
remotely through all intake methods.
- Assist Incident Management and the EOC with notification and
resolution during system/application outages
- Resolve work orders following documented steps and training
- Service desk, Windows, Customer service, Troubleshooting,
Password reset, Phone support, help desk support, windows 10,
active directory, ServiceNow
Service desk, Windows, Customer service, Troubleshooting, Password
reset, Phone support
Excellent customer service and interpersonal skills.
- Basic knowledge of circuit boards, processors, electronic
equipment and computer hardware and software.
- Knowledge of computer software, such as configuration management
software, desktop communications software, operating system
software and internet directory services software.
- Knowledge of commonly used IT concepts, practices and
procedures
IT Customer Service Experience
- We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: TEKsystems Careers, St. Paul , Online Help Desk Technician, Professions , Saint Paul, Minnesota
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here to apply!
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