Product Success Analyst (JO-33)

Company: Ledgent Technology
Location: Saint Paul
Posted on: May 18, 2023

Job Description:

Ledgent Technology is working with a local medical device organization to identify a Product Support professional to ensure high-quality customer support, issue resolution, documentation, and troubleshooting in a timely manner to minimize impact on customers. This is a contract-to-hire position which will pay in the $26-29/hour range depending on experience and which will be onsite in Roseville, MN.Job Duties/Description:Provide high-quality interaction with customers via phone, emails, chats, and virtual meetingsAddress all issues with the utmost sense of urgency and quality of serviceProvide clear, accurate, and consistent responses to customer inquiries to ensure the inquiry is properly resolved within a timely manner and with a minimal number of touchpointsRecord all customer interactions in Salesforce with clear, accurate, and detailed information to ensure a high-quality level of data is captured for quality control purposesProcess all warranty product requests within a timely manner to minimize the impact on our customersIdentify challenges as it relates to supporting company productsIdentify challenges as it relates to product support and services processes/workflowsMaintain HIPAA and FERPA laws in accordance with company compliance requirementsProvide cross-functional training to other members of the team as neededIdentify and address departmental and cross-departmental issues and challengesAdhere to all departmental procedures, processes, and workflowsFollow and promote the department and corporate mottos (7 Rules of Engagements, 5S Methodology, and BE3)All other duties as assignedRequirements:Ability to clearly communicate with team members to share information, address possible issues, resolve issues, recommend possible solutions, implement changes to processes/workflowsAbility to clearly interpret information and its impact on the various activities and functions of the team2 years of experience supporting the Apple iPad and appsHigh school degree or equivalentWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ledgent Technology, St. Paul , Product Success Analyst (JO-33), Professions , Saint Paul, Minnesota