Operations Technician 3 - Work From Home, US
Company: Lumen
Location: Saint Paul
Posted on: January 25, 2023
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Job Description:
About LumenLumen is guided by our belief that humanity is at its
best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumens
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies.The RoleStrong
technical skill level working on complex assignments within the
network systems installation and/or maintenance activities. Works
on relatively straightforward installation and/or maintenance
assignments on network switching equipment. Technician for
customer/company network systems installation and/or maintenance
activities.The Main Responsibilities Responsible for identifying
and resolving customer reported trouble Provide advance technical
support to include remote trouble diagnostics and correction Assist
with answering customer calls during overflow/outage situations
Updates status to customers on an as required basis Escalation of
customer and network trouble to ensure timely resolution Actively
work with local exchange carriers and Lumen internal Operations
Centers to ensure current services are active and restored within
the Service Level Agreements Keep the project team updated with
daily progress reports on any assigned actions. Using Solarwinds
and Web Helpdesk access this position will monitor and isolate
layer 2/3 problems on the IP platform, VPN and MPLS Network.
Detailed understanding of DS0/1 and 3 circuits: point to point,
private line, and EthernetKnowledge: Knowledge of Firewalls,
specifically Juniper SRX and A10 Previous experience
troubleshooting complex network problems involving power, network
hardware, routers, CSU, or carrier services. Experience working on
complex translations troubles and/or maintenance assignments
related to network switching equipment to resolve trouble tickets.
Advanced expertise with IP routing on multiple router platforms
Knowledge of TCP/IP, routing protocols, and IP addressing.
Experience with advance commands in Cisco, Juniper, Alcatel and or
UNIX commands. Excel at working on complex MPLS issues. DNS &
e-mail problem expertise Experience with Wireless Access Points and
various remote switches/MUX's/VOIP Telephones Advanced layer 1
troubleshooting for DS0, DS1, DS3, point to point, private line,
and Ethernet circuits Has ability to understand and isolate
physical layer problems Experience working with software and
hardware tools to remotely identify and diagnose WAN problems.
Ability to understand and isolate physical layer problems.
Familiarity with VOIP, long distance and international dialing and
routing. Ability to identify and resolve customer reported trouble.
Takes full ownership and accountability in areas assigned. Takes
independent action and rarely requires guidance, often proactively
take the lead on technical issues/concerns.What We Look For in a
CandidateGeneral Work Competencies / Abilities: Strong technical
skill level working on complex assignments within the network
systems (implementation, acceptance and change management). Ability
to resolve complex network problems involving power, network
hardware/software, lines, routers, firewalls, modems and terminals.
Ability to use software/hardware tools to identify and diagnose
network status and problems. Experience conducting installation and
maintenance on complex network monitoring equipment. Ability to
resolve complex trouble tickets. Apply excellent customer service
skills The desire to work in a complex 24x7 call center.
Demonstrated proficiency with trouble ticketing application as well
as other internal tools The ability to work off hours/on call and
during holidays Expertise Mentoring/Training/Coaching team
membersBasic Qualifications: Required - Cisco CCNA certifications
or equivalent IT technology awareness. Candidate has demonstrated
technical helpdesk experience. 5 + year of technical customer call
center experience. Associate degree in Engineering, Electronics,
Networks or related technical or vocational education or equivalent
experience or 7+ years of related work experience. Test
knowledge/experience of DS0/DS1 circuits. Knowledge of TCP/IP,
routing protocols, and IP addressing. Experience with basic
commands in Cisco, Juniper, Alcatel routers and or UNIX commands.
Firewall experience, specifically Juniper SRX and A10What to Expect
NextBased on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
application date.Requisition #: 322991EEO StatementWe are committed
to providing equal employment opportunities to all persons
regardless of race, color, ancestry, citizenship, national origin,
religion, veteran status, disability, genetic characteristic or
information, age, gender, sexual orientation, gender identity,
marital status, family status, pregnancy, or other legally
protected status (collectively, protected statuses). We do not
tolerate unlawful discrimination in any employment decisions,
including recruiting, hiring, compensation, promotion, benefits,
discipline, termination, job assignments or training.DisclaimerThe
above job definition information has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job. Job
duties and responsibilities are subject to change based on changing
business needs and conditions.Salary RangeSalary Min :57060Salary
Max :126720This information reflects the anticipated base salary
range for this position based on current national data. Minimums
and maximums may vary based on location. Individual pay is based on
skills, experience and other relevant factors.This position is
eligible for either short-term incentives or sales compensation.
Director and VP positions also are eligible for long-term
incentive. To learn more about our bonus structure, you can view
additional information here.
(https://jobs.lumen.com/global/en/compensation-information) We're
able to answer any additional questions you may have as you move
through the selection process.As part of our comprehensive benefits
package, Lumen offers a broad range of Health, Life, Voluntary
Lifestyle and other benefits and perks that enhance your physical,
mental, emotional and financial wellbeing. You can learn more by
clicking here. (https://centurylinkbenefits.com)Note: For
union-represented postings, wage rates and ranges are governed by
applicable collective bargaining agreement provisions.Salary
RangeSalary Min :57060Salary Max :126720This information reflects
the base salary pay range for this job based on current national
market data. Ranges may vary based on the job's location. We offer
competitive pay that varies based on individual experience,
qualifications and other relevant factors. We encourage you to
apply to positions that you are interested in and for which you
believe you are qualified. To learn more, you are welcome to
discuss with us as you move through the selection process.
Keywords: Lumen, St. Paul , Operations Technician 3 - Work From Home, US, Professions , Saint Paul, Minnesota
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