Sr. Operations Analyst

Company: Ice Mortgage Technology
Location: Saint Paul
Posted on: August 3, 2022

Job Description:

ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit ? IceMortgageTechnology to learn more.If you are looking for a new and challenging role, working in a corporate culture where colleagues inspire each other to do their best, with exceptional compensation & benefits, and true work-life balance, then ICE Mortgage Technology is the company for you!Our core values drive our success. These values have been the backbone of our company since the beginning: -We listen to and respect our customers, and are focused on their success -We deliver exceptional products that meet our customers' needs -We are committed to delivering legendary customer support -We respect the people who work for us -We give back to our communityThe Sr. Operations Analyst is a key role within the Professional Services Organization. You will partner closely with the Professional Services Leadership team on Go-to-Market strategy, project delivery milestones, forecasting and pipeline processes, and data-driven insights. This role will provide oversight for the end-to-end processes, monitor the project lifecycles in the PSA, drive the revenue forecast process, develop reports and analytics to monitor and optimize the business, manage the month-end close process and coordination with the Finance teams, and drive systems and process improvements. This role will report to the Sr. Manager, PSO Operations.**Primary Responsibilities & Objectives**+ Be responsible for management of projects in the PSA system throughout the entire project lifecycle, from project setup, ongoing maintenance, and project close out.+ Ensure accuracy of various project related data elements, including those that affect revenue recognition and invoicing.+ Drive the Services operational reporting, including the bookings forecast, partnering with our Project Managers and Finance on revenue recognition and overall KPI tracking.+ Partner with Services Sales to drive overall effectiveness of sales and delivery processes to include forecast and pipeline management, delivery process metrics, quarterly reviews, and tools optimization.+ Analyze and report results to support informed, fact-based business decisions to drive improved performance and results across the business.+ Delivery of strategic and action-oriented insights drawn from data analysis to the Services leadership team to achieve sustainable business growth and productivity targets.+ Proactively monitor and maintain a high level of quality, accuracy, and process consistency.+ Manage quarterly compensation payouts**Qualifications, Experience & Skills**+ Services operations experience in an enterprise software company required.+ Demonstrable history of using data-driven insights to improve performance - creating the analysis, influencing others, and be able to problem-solve with other groups to achieve the immediate and mid-term requirements.+ Extensive experience with Salesforce and FinancialForce+ Always focused on doing what's right for the business. High energy and contagious enthusiasm.+ Willing to take on the tough projects and challenges to support the growth of the business.+ Ability to be highly productive with minimal oversight from senior management.+ Ability to create a trusting and collaborative relationships with business partners.+ Bachelor's Degree in an analytical field (e.g. Computer Science, Business, Engineering, Mathematics, or Statistics)\#LI-AB1ICE Mortgage Technology is an equal opportunity and affirmative action employer. We celebrate diversity and are building a team that represents a variety of experience, perspectives and skills. We encourage people from all backgrounds to apply.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Keywords: Ice Mortgage Technology, St. Paul , Sr. Operations Analyst, Professions , Saint Paul, Minnesota