Sr. Operations Analyst
Company: Ice Mortgage Technology
Location: Saint Paul
Posted on: August 3, 2022
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Job Description:
ICE Mortgage Technology is the leading cloud-based platform
provider for the mortgage finance industry. ICE Mortgage Technology
solutions enable lenders to originate more loans, reduce
origination costs, and reduce the time to close, all while ensuring
the highest levels of compliance, quality and efficiency. Visit ?
IceMortgageTechnology to learn more.If you are looking for a new
and challenging role, working in a corporate culture where
colleagues inspire each other to do their best, with exceptional
compensation & benefits, and true work-life balance, then ICE
Mortgage Technology is the company for you!Our core values drive
our success. These values have been the backbone of our company
since the beginning: -We listen to and respect our customers, and
are focused on their success -We deliver exceptional products that
meet our customers' needs -We are committed to delivering legendary
customer support -We respect the people who work for us -We give
back to our communityThe Sr. Operations Analyst is a key role
within the Professional Services Organization. You will partner
closely with the Professional Services Leadership team on
Go-to-Market strategy, project delivery milestones, forecasting and
pipeline processes, and data-driven insights. This role will
provide oversight for the end-to-end processes, monitor the project
lifecycles in the PSA, drive the revenue forecast process, develop
reports and analytics to monitor and optimize the business, manage
the month-end close process and coordination with the Finance
teams, and drive systems and process improvements. This role will
report to the Sr. Manager, PSO Operations.**Primary
Responsibilities & Objectives**+ Be responsible for management of
projects in the PSA system throughout the entire project lifecycle,
from project setup, ongoing maintenance, and project close out.+
Ensure accuracy of various project related data elements, including
those that affect revenue recognition and invoicing.+ Drive the
Services operational reporting, including the bookings forecast,
partnering with our Project Managers and Finance on revenue
recognition and overall KPI tracking.+ Partner with Services Sales
to drive overall effectiveness of sales and delivery processes to
include forecast and pipeline management, delivery process metrics,
quarterly reviews, and tools optimization.+ Analyze and report
results to support informed, fact-based business decisions to drive
improved performance and results across the business.+ Delivery of
strategic and action-oriented insights drawn from data analysis to
the Services leadership team to achieve sustainable business growth
and productivity targets.+ Proactively monitor and maintain a high
level of quality, accuracy, and process consistency.+ Manage
quarterly compensation payouts**Qualifications, Experience &
Skills**+ Services operations experience in an enterprise software
company required.+ Demonstrable history of using data-driven
insights to improve performance - creating the analysis,
influencing others, and be able to problem-solve with other groups
to achieve the immediate and mid-term requirements.+ Extensive
experience with Salesforce and FinancialForce+ Always focused on
doing what's right for the business. High energy and contagious
enthusiasm.+ Willing to take on the tough projects and challenges
to support the growth of the business.+ Ability to be highly
productive with minimal oversight from senior management.+ Ability
to create a trusting and collaborative relationships with business
partners.+ Bachelor's Degree in an analytical field (e.g. Computer
Science, Business, Engineering, Mathematics, or
Statistics)\#LI-AB1ICE Mortgage Technology is an equal opportunity
and affirmative action employer. We celebrate diversity and are
building a team that represents a variety of experience,
perspectives and skills. We encourage people from all backgrounds
to apply.We do not accept resumes from headhunters, placement
agencies, or other suppliers that have not signed a formal
agreement with us.
Keywords: Ice Mortgage Technology, St. Paul , Sr. Operations Analyst, Professions , Saint Paul, Minnesota
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