Construction Defect Senior Claim Professional - New Hire Bonus
Company: The Travelers Companies, Inc.
Location: Saint Paul
Posted on: June 20, 2022
Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$81,400.00 - $134,200.00Target Openings1What Is the
Opportunity?New things on the horizon! Potential for a $7,500 sign
on bonus!
Under general supervision, this position is responsible for
investigating, evaluating, reserving, negotiating and resolving
assigned Construction Defect claims. Provides quality claim
handling throughout the claim life cycle (customer contacts,
coverage, investigation, evaluation, reserving, litigation
management, negotiation and resolution) including maintaining full
compliance with internal and external quality standards and state
specific regulations. Provides consulting and training resources,
and serves as a contact and technical resource to the field and our
business partners. This job does not manage staff.
Travelers offers a hybrid work location model that is designed to
support flexibility. #LI-HybridWhat Will You Do?
- Directly handles assigned severity claims.
- Provides quality customer service and ensures quality and
timely coverage analysis and communication with insured based on
application of policy information to facts or allegations of each
case.
- Consults with Manager on use of Claim Coverage Counsel as
needed.
- Directly investigates each claim through prompt and
strategically-appropriate contact with appropriate parties such as
policyholders, accounts, claimants, law enforcement agencies,
witnesses, agents, medical providers and technical experts to
determine the extent of liability, damages, and contribution
potential. Interview witnesses and stakeholders; take necessary
statements, as strategically appropriate.
- Actively engages in the identification, selection and direction
of appropriate internal and/or external resources for specific
activities required to effectively evaluate claims, such as
Subrogation, Risk Control, nurse consultants, and fire or fraud
investigators, and other experts.
- Verifies the nature and extent of injury or property damage by
obtaining and reviewing appropriate records and damage
documentation.
- Maintains claim files and documents claim file activities in
accordance with established procedures.
- Utilizes evaluation documentation tools in accordance with
department guidelines.
- Proactively creates Claim File Analysis (CFA) for adherence to
quality standards.
- Utilizes diary management system to ensure that all claims are
handled timely.
- At required time intervals, evaluate liability & damages
exposure.
- Establishes and maintains proper indemnity and expense
reserves.
- Recommends appropriate cases for discussion at roundtable.
- Attends and/or present at roundtables/ authority discussions
for collaboration of technical expertise resulting in improved
payout on indemnity and expense.
- Actively and enthusiastically shares experience and knowledge
of creative resolution techniques to improve the claim results of
others.
- Applies the Company's claim quality management protocols and
Best Practices to all claims; documents the rationale for any
departure from applicable protocols with or without
assistance.
- Develops and employ creative resolution strategies.
- Responsible for prompt and proper disposition of all claims
within delegated authority.
- Negotiates disposition of claims with insureds and claimants or
their legal representatives.
- Recognizes and implements alternate means of resolution.
- Manages litigated claims. Develops litigation plan with staff
or panel counsel, including discovery and legal expenses, to assure
effective resolution and to satisfy customers.
- Applies litigation management through the selection of counsel,
evaluation and direction of claim and litigation strategy,
- Tracks and controls legal expenses to assure cost-effective
resolution.
- Effectively and efficiently manage both allocated and
unallocated loss adjustment expenses.
- Perform other duties as assigned.What Will Our Ideal Candidate
Have?
- Bachelor's Degree preferred.
- Advanced level knowledge in coverage, contract interpretation,
liability and damages analysis and has a thorough understanding of
the litigation process, relevant case and statutory law and expert
litigation management skills preferred.
- Extensive claim and/or legal experience and technical expertise
to evaluate severe and complex claims preferred.
- Able to make independent decisions on most assigned cases
without involvement of supervisor preferred.
- Thorough understanding of business line products, policy
language, exclusions, ISO forms, and effective claims handling
practices preferred.
- Analytical Thinking - Advanced
- Judgment/Decision Making - Advanced
- Communication - Advanced
- Negotiation - Advanced
- Insurance Contract
- Knowledge - Advanced
- Principles of Investigation - Advanced
- Value Determination - Advanced
- Settlement Techniques - Advanced
- Legal Knowledge - Advanced
- Medical Knowledge - IntermediateWhat is a Must Have?
- High School Degree or GED required.
- In order to perform the essential job functions of this job,
acquisition and maintenance of Insurance License(s) may be required
to comply with state and Travelers requirements. Generally,
license(s) are required to be obtained within three months of
starting the job.What Is in It for You?
- Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of
20 days Paid Time Off annually, plus nine paid company
Holidays.
- Wellness Program: The Travelers wellness program is comprised
of tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
therapist.
- Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email so we
may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.To learn more about our
comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/.
0
Keywords: The Travelers Companies, Inc., St. Paul , Construction Defect Senior Claim Professional - New Hire Bonus, Professions , Saint Paul, Minnesota
Didn't find what you're looking for? Search again!
Loading more jobs...