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Customer Service Operations Specialist (Ocean Import)

Company: DHL
Location: Saint Paul
Posted on: May 16, 2022

Job Description:

Job Title: Customer Service Operations Specialist (Ocean Import)Job Location: Eagan, MNDHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlAs a Customer Service Operations Specialist (Ocean Import) you will be responsible for the movement of our customer's ocean import shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers. Key Responsibilities : Creates/confirms transport order to ensure delivery of the shipment to the final customer Performs booking and booking optimization Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) and then checks responses from counterparts and finalizes validation of required documents Follows-up on shipment status in the Import area; identifies incidents and ensures resolution of incidents Supports Customer Service in the incident and exception management resolution Maintains excellent relationships with suppliers Is responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance Performs IT systems related tasks to provide up to date information on shipment Skills / Requirements :1+ years of experience in freight forwarding industry, air import experience preferredStrong Understanding of Ocean Import regulations and documents.Cargowise system experience preferredNeed to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the USAttention to detail and excellent oral and written skills required, some customer serviceexperience desirableProficient in Microsoft Office including Outlook, Word, and Excel Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlOur TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don't build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.As the world's leading logistics' company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:The largest global network with more than 30,000 passionate employeesThe most efficient processes and fastest response timesThe best solutions and best customer serviceOur Vision: The Logistics Company for the World Our Mission: Excellence. Simply Delivered.Our Purpose: We connect people, improving their lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityAbout DHL Global Forwarding (DGF):DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization : DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Keywords: DHL, St. Paul , Customer Service Operations Specialist (Ocean Import), Professions , Saint Paul, Minnesota

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