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Resolution Services Analyst

Company: Dahl Consulting
Location: Saint Paul
Posted on: January 13, 2022

Job Description:

Dahl Consulting is currently partnering with a leading company in the banking industry. We work one-on-one with great candidates to help connect them with employment opportunities. We are hiring a Resolution Services Analyst for a contract position! Interested? Get more details below!

Full time, 3 Month contract role.
Remote-will pick up equipment onsite then will be remote.

Job Description:
--- Answering phone calls for administered pension plans.
--- Job Duties - with 95-100% Phone support
--- First line of support for all incoming WM&IS inquires
--- Respond to inquiries and requests for assistance
--- Level 1 support
--- Recognize and able to escalate level 2 issues appropriately
The primary day is going to be supporting the ITC Benefit Payment services calls. This will deal with Pension and Retirement plan information mainly related to taxes at this time. This is a higher call volume work environment.
Provides primary support, escalation and resolution management for pension plan participants. Provides business partners and clients first level assistance for issues related to payments, change of address and tax season inquires. This role will be during our peak tax season so ideal candidates will be able to mange high volume calls in a fast paced call center environment.
Provides primary support, escalation and resolution management for hardware, connectivity, and applications. Provides business partners and clients first level assistance for issues, procedures, and navigational support of business lines and external Wealth Management clients. Scope of involvement spans technology issue identification, troubleshooting, problem referral/escalation, communication, and resolution. Distributes appropriate communications to business lines through preferred bank technology.

Take the next step to your new career! To submit yourself for consideration this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225, or start an online chat with us.

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Keywords: Dahl Consulting, St. Paul , Resolution Services Analyst, Professions , Saint Paul, Minnesota

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