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Hands-on Desktop Support Technician

Company: TEKsystems
Location: Saint Paul
Posted on: January 11, 2022

Job Description:

Opportunity Info

Position : Desktop Support Technician

Location : St Paul, MN

Remote : No - 100% in-office

Shift : 8:00am to 4:30pm // Monday to Friday

Duration : 5-month contract

Interview(s) : One video interview with the hiring manager

History Check : Yes

Drug Screening : Yes

Vaccination Req'd : Yes



Description

This role will provide local desktop support to internal employees at our client's Maple Grove, Minnetonka, and Arden Hills Facilities. While Maple Grove will be primary, the expectation shall be that the Technician will work at all 3 locations per demand. Standard shift hours will be 8:00 am - 4:30 pm and occasional support earlier or later should it be required to facilitate service demand needs.



What We're Looking For



+ Experience setting up workstations - our client is working to get people back into the office this Spring/Summer and they are working on setting up Agile Workstations



+ Ability to work at multiple sites - This role will be mainly in Maple Grove, however, there will be stations that need to be set up in Arden Hills and Minnetonka as well so candidates must be willing to go to all sites.



+ Windows 10 migration experience - They use Windows 10 and will need to migrate information from one device to another







Duties & Responsibilities



+ Provide customer support for laptops, mobile devices, and applications through walk-up service (hours of operation 8-4)



+ Provide customer support for at desktop for desktops PC's, laptops, peripherals, VOIP phones, printers, multi-function devices, and applications



+ Network jack activations



+ Network capacity audits



+ Hardware disposition



+ Windows 10 migrations



+ PC imaging



+ Knowledge Article creation



+ Track work through IT Service Management System



+ Track asset status/ownership through Asset Management System



+ Deploy computers to new hires through walk-up service, perform initial logon/configuration







Additional Qualifications



+ Windows 10 migrations and use



+ Office 365 Outlook, Word, Excel, PowerPoint, Teams, Yammer, Streams, Flow, OneDrive, SharePoint



+ Troubleshooting issues with Exchange online



+ IT Service Management Tools (eg. Remedy, ServiceNow)



+ Asset Management Tools



+ Active Directory (equipment organization, lookups, password management)



+ User Training on Windows 10, Office 365 Suite of Tools, A/V and V/C equipment



+ Excellent Written & Oral communication skills



+ Highly self-motivated



+ Confidence in one's skills and experience



+ Willingness to take ownership of issue through resolution









About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, St. Paul , Hands-on Desktop Support Technician, Professions , Saint Paul, Minnesota

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