Location: Saint Paul
Posted on: November 22, 2021
**Intro:** Facebook's mission is to give people the power to
build community and bring the world closer together. Through our
family of apps and services, we're building a different kind of
company that connects billions of people around the world, gives
them ways to share what matters most to them, and helps bring
people closer together. Whether we're creating new products or
helping a small business expand its reach, people at Facebook are
builders at heart. Our global teams are constantly iterating,
solving problems, and working together to empower people around the
world to build community and connect in meaningful ways. Together,
we can help people build stronger communities - we're just getting
started.**Summary:** WhatsApp is a fast, simple and reliable way to
talk to anyone in the world. Around 2 billion people in over 180
countries use WhatsApp to stay in touch with friends and family,
anytime and anywhere. WhatsApp is not only free but also available
on multiple mobile devices and in low connectivity areas - making
it accessible and reliable wherever you are. It's a simple and
secure way to share your favorite moments, send important
information or catch up with a friend. WhatsApp helps people
connect and share no matter where they are in the world.We are
seeking a dynamic, analytical, process, detail-oriented Business
Analyst who can partner effectively and closely with our leadership
team in Customer Operations and across WhatsApp organization.
Someone comfortable with ambiguity to manage and drive cross
functional projects independently, and thrive in the absence of
process/oversight. This role will require leveraging SQL to source
and mine data and using Big Data tools such as Tableau, Hive, and
Presto so that he/she can analyze trends, metrics, identify areas
to improve operational efficiency and guide leadership to make
informed decisions backed by data and facts.**Required Skills:** 1.
Use internal and external data (e.g. tickets, agent escalations,
product testing, user growth, vendor capacity, trends, user impact
of faulty testing) to derive insights that will drive strategic
business decisions2. Build prototypes of analytical tools to help
scale the procurement of insights3. Drive operational excellence
that supports cross functional partners, and ensure the smooth
running of weekly, monthly and quarterly business rhythms4. Develop
compelling analyses to execute data-informed initiatives that helps
improve our support channels, productivity, and quality at scale5.
Create robust data infrastructure to surface accurate top-line and
secondary metrics6. Collaborate with cross functional stakeholders
to identify, define, and evangelize metrics with business teams7.
Focus on process and continuous improvement of core metrics through
automation and process enhancement8. Act as a thought leader for
data-informed initiatives and guide the team's direction overall9.
Build in-depth understanding of, and conduct investigations
leveraging large and complex data sets10. Partner with Data
Science, Data Engineering, Product, and Customer Operations teams
to solve problems at scale11. Inform, influence, and execute new
strategies and tactics using analysis and impact metrics to support
your positions12. Build/maintain reports, dashboards, and metrics
that equips the co-organization to scale successfully**Minimum
Qualifications:** 13. BA/BS in an analytical field (e.g. Computer
Science, Engineering, Mathematics, Business or a related field)14.
5+ years of work experience in Business Analytics, Operations
analytics, and/or Strategy consulting, or 3+ years experience with
MBA/Master's degree15. Demonstrated problem-solving experience with
experience providing actionable business insights and
recommendations data and fact-based16. Demonstrated experience in
storytelling with data17. Experience working collaboratively with
cross-functional stakeholders and partners18. 5+ years of SQL
experience (creating and updating queries)19. 5+ years experience
of initiating and driving projects to completion20. Experience with
data visualization tools such as Tableau or packages in R/Python21.
Experience with reporting systems and data pipeline architecture22.
Communication experience in articulating issues to both technical
and non-technical audiences**Preferred Qualifications:** 23.
Graduate degree in an analytical field24. Experience with Customer
Operations or Scaled Services25. Experience extracting data from
large/complex databases**Industry:** Internet**Equal Opportunity:**
Facebook is proud to be an Equal Opportunity and Affirmative Action
employer. We do not discriminate based upon race, religion, color,
national origin, sex (including pregnancy, childbirth, or related
medical conditions), sexual orientation, gender, gender identity,
gender expression, transgender status, sexual stereotypes, age,
status as a protected veteran, status as an individual with a
disability, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law. Facebook
is committed to providing reasonable accommodations for candidates
with disabilities in our recruiting process. If you need any
assistance or accommodations due to a disability, please let us
know at firstname.lastname@example.org.
Keywords: Facebook, St. Paul , Business analyst, Professions , Saint Paul, Minnesota
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