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Help Desk Analyst

Company: Stellar Consulting Group LLC
Location: Saint Paul
Posted on: May 4, 2021

Job Description:

Location 1020 Discovery Road, Suite 130, Egan, MN 55121 (Remote for now and On-Site once location opens up) Type Contract of Positions - 15 Shift 2pm-11pm - Monday - Friday 6am-3pm - Monday - Friday 7am-4pm - Monday - Friday - Saturday- Wednesday 7 am- 4 pm - Saturday- Wednesday 10 am ndash 7 pm Interview Process Zoom Overview The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support. Responsibilities bull Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems bull Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues bull Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics bull Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software bull Document, track and monitor problems to ensure timely resolution bull Identify, research and resolves technical problems bull Correct application issues, solve network and security problems and identify common PC software and hardware problems bull Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware bull Support SoftwareHardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals bull Perform other duties as assigned by management Required Skills bull High school diploma or GED required bull Associate degree is preferred bull Excellent organizational, written, and verbal communication skills bull Computer literate and familiar with help desk procedures bull Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software bull Ability to install and deploy Windows based computers bull Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint bull Knowledge of Internet Explorer software usage and configuration bull Ability to lift up to 60 pounds required

Keywords: Stellar Consulting Group LLC, St. Paul , Help Desk Analyst, Professions , Saint Paul, Minnesota

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