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Process Analyst

Company: Horizontal Talent
Location: Saint Paul
Posted on: April 6, 2021

Job Description:

Job Description

  • This person will start remote then move to an Eagan campus location in early fall.
  • This role is not tied to a specific project and will support day to day activities.
  • Person must be eligible to convert without sponsorship this is a contract role with the possibility to convert dependent on the quality of the candidate.
  • Further is a growing company with lots of opportunities to expand ones knowledge and skill sets.
  • We have recently moved to the cloud and are utilizing the AWS solutions.
  • I have an open door policy and do not micro-manage.
  • This role will require on-call work once per month for one week. Hours are flexible but will be based on team needs.
  • The candidate will be working in a team of 9, including 6 other engineers.

    How Is This Role Important To Our Work
    • Demonstrates knowledge of software delivery lifecycle and IT operations core processes and functions.
    • Collaborates with IT management and staff, technology vendors, and stakeholders to perform responsibilities to align with the strategic process direction and to enable process execution with emphasis on continued efficiency, effectiveness, integration, compliance and quality.

      A Day In The Life
      • Analyzes incidents to identify workarounds and/or defects based on use cases.
      • Triages issues to determine impact, fiscal and/or user.
      • Resolves issues with a focus on customer experience.
      • Creates documentation based on the technical understanding of the target audience.
      • Reviews documentation for usability.
      • Participates in projects as directed by leadership.
      • Partners with associates from all areas of IT and the business.
      • Receives instruction, guidance and direction from others.

        Nice To Have
        • Bachelor's degree in Computer Science.
        • Experience working with application developers and/or quality assurance analysts.
        • Experience working off of use cases or writing use cases.

          Required Skills And Experiences
          • Bachelor's degree and 1 year of experience with incident and/or problem management or 4 years of related experience in lieu of a degree.
          • Experience with SQL
          • Ability to work independently.
          • Interpersonal/team skills to effectively interact and collaborate with others.
          • Basic knowledge of ITIL and Agile.

            Skills
            • Ability to Work Independently SQL

Keywords: Horizontal Talent, St. Paul , Process Analyst, Professions , Saint Paul, Minnesota

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