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Technician -HelpDesk

Company: Stellar Consulting Group LLC
Location: Saint Paul
Posted on: February 22, 2021

Job Description:

Overview:The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support.Responsibilities:--- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems--- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues--- Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics--- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software--- Document, track and monitor problems to ensure timely resolution--- Identify, research and resolves technical problems--- Correct application issues, solve network and security problems and identify common PC software and hardware problems--- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware--- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals--- Perform other duties as assigned by managementRequired Skills:--- High school diploma or GED required--- Associate degree is preferred--- Excellent organizational, written, and verbal communication skills--- Computer literate and familiar with help desk procedures--- Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software--- Ability to install and deploy Windows based computers--- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint--- Knowledge of Internet Explorer software usage and configuration--- Ability to lift up to 60 pounds requiredEDUCATIONAL REQUIREMENTS:--- High School Diploma or GED - provided by Dice

Keywords: Stellar Consulting Group LLC, St. Paul , Technician -HelpDesk, Professions , Saint Paul, Minnesota

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