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IT Operations Analyst IV

Company: MoneyGram
Location: Saint Paul
Posted on: March 26, 2020

Job Description:

Job Summary The IT Operations Analyst IV acts as a team lead and is responsible for the design, implementation, administration, support, maintenance, and optimization of IT Systems, Services and Infrastructure. The incumbent is responsible for supporting multiple initiatives, both project based and support based, designing and developing operational processes. The incumbent will also provide support and guidance to team members and development teams during the execution of projects in relation to the creation and implementation of IT Systems and Infrastructure. Primary Responsibilities --- Leads processes and tasks distribution in the development team responsible for Seeburger Managed File Transfer system. --- Leads processes and tasks distribution in the development team responsible for second level support for Seeburger MTF System. --- Manages the technical part of the recruitment process for IT Infrastructure Operations. --- Creates the shift coverage and standard operating procedures for the team, leads role in all vendor relationships. --- Leads, coaches, and provides ongoing training to individuals in all areas of the team, which includes outsourced team members. --- Provides day-to-day administration and troubleshooting for the IT Services, Systems and Infrastructure. --- Provides provisioning to corporate systems and ensures rights are appropriate to role. --- Interfaces with a variety of end users from business units to all levels of IT Engineers and Architects. --- Manages defined operational processes, e.g. Incident, Change or Problem. --- Recommends, develops and implements improvements. --- Offers suggestions/feedback to improve procedures. --- Translates business needs into system requirements and clearly defining the scope of the solution. --- Identifies and communicates requirement/scope issues and takes lead in driving these to resolution for inclusion in the specifications or stories involving the right parties to resolve problems. --- Evaluates and participates in solution alternatives with application development teams while ensuring business solutions meet corporate standards. --- Negotiates technical and non-technical solutions that satisfy the business users and conforms to the technical architecture. --- Evaluates and makes recommendations to improve organizational effectiveness that may reduce cost. --- Works on technical support issues relating to the IT Systems and Infrastructure support, interfacing with 3rd-party vendors as necessary, including on-call responsibilities as needed. --- Performs service requests following standard procedures. --- Leverages available tools and resources. --- Provides metrics and trending information to management. --- Coordinates with users to ensure timely delivery following standard SLAs. --- Installs and/or maintains systems and shares knowledge with others. --- Analyzes data and prepares reports showing the performance of the team. --- Applies creative thinking and analysis to develop new concepts for ongoing data into information. --- Creates tools to track information and monitor service and/or productivity levels of team members. --- Builds custom reports, facilitates ad-hoc reporting and works with various customers to ensure service support application reporting meets business needs. --- Analyzes, optimizes, and improves IT Services, Systems and Infrastructure functionality to facilitate established service support processes and creates documentation as needed to support these changes. --- Follows industry best practices where possible and/or appropriate. --- Recommends, develops and implements improvements. Education --- BA degree in computer science, or equivalent combination of education and work experience. Experience --- 7 years' IT Operations experience or related experience. --- 7 years' experience with IT Services, Systems and Infrastructure design, implementation and management. Essential Skills --- experience application platforms such as Seeburger/ Axway/Sterling/TumbleWeed/TLE. --- 4 years' solid scripting experience (Shell, Perl, Python, Powershell, etc.). --- 4 years' solid database SQL experience (Oracle, SQL Server). --- Experience working with EDI, Flat-File, XML, JSON and other message formats. --- Experience with mapping/translation for above mentioned file formats (Seeburger, Axway, Sterling, TLE). --- Experience with connectivity protocols; AS2, SFTP, FTPs, HTTPs, and Web services (REST/SOAP). --- Strong demonstrated planning, problem solving, and analytical skills. --- Ability to anticipate problems, contribute innovative solutions to IT management. --- Demonstrated ability to probe, diagnose and resolve customer issues. --- Detail oriented with strong organization skills required. --- Ability to prioritize and handle multiple tasks, while working with minimal supervision. --- Customer service focus required with strong interpersonal skills including excellent written/verbal communication skills. --- Ability to communicate technical information to non-technical personnel. --- Experience building and supporting workflow applications using workflow tools, preferred. --- Exposure to systems installation procedures required. --- Interpersonal, sharp communication skills for day-to-day customer support. --- Extensive experience interacting with external vendors and service providers required. --- Strong critical thinking and problem solving skills required. ---

Keywords: MoneyGram, St. Paul , IT Operations Analyst IV, Professions , Saint Paul, Minnesota

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