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Manager - Store Operations

Company: Christopher & Banks
Location: Minneapolis
Posted on: November 15, 2019

Job Description:

Christopher & Banks is hiring a Manager - Store Operations  for our Corporate office located in Plymouth, MN! The Manager of Store Operations is responsible for managing the Customer Service department and assisting the Store Operations leaders in the planning, execution and evaluation of all aspects of store operations and visual presentation. How you will spend your time... Manage Customer Service department, customer programs and elevated customer service issues . Partner with Social Media and Ecommerce Customer Service to resolve customer issues. Provide continuous coaching and training to maintain and improve a high level of customer satisfaction. Act as a liaison between the Corporate office and the field by establishing and maintaining strong cross functional partnerships that facilitate efficient communication, direction and guidance. Identify opportunities for process improvement and develop strategies that leverage company programs and resources. Manage and maintain vendor relationships with Opinion Lab, leased vehicle vendors, in-store music providers, and ADS (store maintenance requests). Partner with Senior Director of Store Operations in updating and establishing policies and procedures that drive improvement and optimize day to day operations. Update cross functional checklists and training documents. Proof documents. Partner with cross functional team in planning and executing field leader meetings. Occasional overnight travel (1-2 trips per year). Direct reports include Customer Service Representative (2). What you will need to be successful.... Education: High School diploma College degree in retail preferred or equivalent experience Experience Minimum 1 year of supervisory experience Minimum 5 years of experience in a Corporate environment, retail preferred Knowledge/Skills Strong interpersonal, written and verbal communication skills Ability to establish and maintain strong cross functional partnerships Decision making and negotiation skills Strong organizational skills with the ability to multi-task, prioritize and manage time Problem solving skills Ability to develop and mentor a team Proficient in Microsoft Office Suite Always in style, your career at Christopher & Banks.... When Gil Braun opened the first Braun’s Fashions in Minneapolis, Minn., in 1956, he opened it with “her” in mind: local women who were full of life and wisdom, confident in their beliefs and in search of styles that made them feel fabulous at a price they would love.  That spirit continued when Braun’s Fashions opened its first stores under the Christopher & Banks banner in 2000. The same year, the company introduced CJ Banks, opening 20 stores designed to meet the need for sizes 14-24 in the underserved women’s apparel market. Today, Christopher & Banks operates almost 500 stores nationally, and still focuses on putting “her” first, providing our customers with style, value and service that help her look fabulous and feel amazing, every day and for life’s special moments. Missy, women’s and petite sizes are available in stores and online for our customers’ convenience.  Please read more about us at www.Christopherandbanks.com.

Keywords: Christopher & Banks, St. Paul , Manager - Store Operations, Other , Minneapolis, Minnesota

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