Part Time Patient Access Representative Intermediate - River Falls, WI
Company: Optum
Location: River Falls
Posted on: May 12, 2025
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Job Description:
Our Allina Health team is hosting a virtual job fair.
If you are enthusiastic about making an impact in healthcare, learn
more at our upcoming Virtual Job Fair, on May 22nd, 12:00-2:00pm
CDT.
Register to attend:
$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Optum, in strategic partnership with Allina
Health. -As an Optum employee, you will provide support to the
Allina Health account. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion,
talented peers, comprehensive benefits and career development
opportunities. Come make an impact on the communities we serve as
you help us advance health equity on a global scale. Join us to
start -Caring. Connecting. Growing together. -
Location: River Falls Area Hospital - 1629 E Division St, River
Falls, WI
The -Patient Access Representative Intermediate is responsible for
greeting and welcoming patients in person. Provides a standard
registration process by collecting demographic and financial data
and enter information into a electronic medical record.
Primary Responsibilities:
Greets and welcomes patient in person
Collects demographic and insurance information
Checks in and interviews patient to complete appropriate
paperwork
Directs patient to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical
record
Resolve claim issues or registration errors on patient accounts
Uses resources, tools and procedure to complete registration for
accounts and in assigned work queues
Verifies insurance eligibility and benefits information for payers
and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if
necessary
Collects co-pay or deductibles and respond to questions regarding
financial assistance programs available. - Refers complex questions
as needed
Screening and approving patients for financial assistance
programs
Assists and counsel's patient with application process for
available financial assistance programs
Provides technical or functional direction for employees
Assists patient in completion of request for information forms and
submits to appropriate department
Obtains signatures from patients as needed
May gather medical record information from all departments for
collection
Provide customer service for inbound and outbound telephone
calls
May mentor other staff as needed
Other duties as assigned
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
2+ years of customer service experience
6+ months of revenue cycle experience -in a healthcare/hospital
setting
Intermediate level of proficiency with Microsoft Office
products
Ability to work 8-hour shifts starting between 7:30am - 8:30am
Monday, Tuesday & Thursday
Ability to work full time, standard daytime hours for 3 weeks to
complete training upon starting
Must be 18 years of age or older
Preferred Qualifications: -
Revenue Cycle experience
General office experience
Flexibility to occasionally work other shifts as business
requires
Soft Skills:
Quality communication skills
Dependability - -
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
- - -
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, St. Paul , Part Time Patient Access Representative Intermediate - River Falls, WI, Other , River Falls, Minnesota
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