contact center systems engineer - remote
Company: RIT Solutions, Inc.
Location: Saint Paul
Posted on: September 18, 2023
Duration: 6-12+ month
Must have a valid LinkedIn profile
Must be lolcal - 100% remote
Tell us about your department:
Omni-Channel Contact Center Engineering Team responsible for
managing enterprise customer care technology application and
Migration of a contact center platform from legacy contact center
technology to cloud based solutions.
Position Summary/Job Description:
We are looking for a candidate with experience in enterprise
contact center solutions/technologies. Ideal candidate will have
deep understanding of legacy contact center platforms like Cisco,
Avaya or Genesys, along with the thirst/mentality to solve
day-to-day contact center operational problems in call routing,
building tools to improve agent/workforce manager experiences,
reporting and troubleshooting.
--- Experience in any of the top cloud solutions (AWS, Azure or
--- Have experience in building systems in any language and love
--- An expert in building and utilizing JSON data sources.
--- Ability to write code for integrating applications with
APIs/Webservices with complex authentication and processing
What are the top five skills and number of years of experience
required to perform this job?
--- 5+ years of software development experience
--- Cisco/Avaya/Genesys Contact Center solutions - Minimum 5
--- Cloud Contact Center Solutions - Minimum 2 years
What are some preferred/nice to have skills the manager is looking
--- Experience with Twilio Contact Center Implementation is highly
--- Prior experience with writing and optimizing Twilio
Keywords: RIT Solutions, Inc., St. Paul , contact center systems engineer - remote, Other , Saint Paul, Minnesota
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