contact center systems engineer - remote

Company: RIT Solutions, Inc.
Location: Saint Paul
Posted on: September 18, 2023

Job Description:

Duration: 6-12+ month
Must have a valid LinkedIn profile
Must be lolcal - 100% remote

Tell us about your department:

Omni-Channel Contact Center Engineering Team responsible for managing enterprise customer care technology application and experiences.

Project Description:

Migration of a contact center platform from legacy contact center technology to cloud based solutions.

Position Summary/Job Description:

We are looking for a candidate with experience in enterprise contact center solutions/technologies. Ideal candidate will have deep understanding of legacy contact center platforms like Cisco, Avaya or Genesys, along with the thirst/mentality to solve day-to-day contact center operational problems in call routing, building tools to improve agent/workforce manager experiences, reporting and troubleshooting.

--- Experience in any of the top cloud solutions (AWS, Azure or GCP)

--- Proficient in at least one of ReactJS, JavaScript or TypeScript.

--- Have experience in building systems in any language and love learning.

--- An expert in building and utilizing JSON data sources.

--- Ability to write code for integrating applications with APIs/Webservices with complex authentication and processing requirements.

Skills Overview:

What are the top five skills and number of years of experience required to perform this job?

--- 5+ years of software development experience

--- Cisco/Avaya/Genesys Contact Center solutions - Minimum 5 years

--- Cloud Contact Center Solutions - Minimum 2 years

--- ReactJS/JavaScript/TypeScript - Minimum 3 years

What are some preferred/nice to have skills the manager is looking for?

--- Experience with Twilio Contact Center Implementation is highly preferred.

--- Prior experience with writing and optimizing Twilio Functions.

Keywords: RIT Solutions, Inc., St. Paul , contact center systems engineer - remote, Other , Saint Paul, Minnesota

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