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Account Representative I - Test

Company: DCM Services, LLC
Location: Saint Paul
Posted on: May 25, 2023

Job Description:


Status: Full-timeReports To: Operations Manager Bonus Eligible: Y (Office)FLSA Classification: Non-ExemptDirect Reports: N/A
Position Summary: In this role, this individual will be obtaining information regarding deceased individual's accounts, maintain quality customer service and ensure and uphold compliance requirements.In this role, this individual must be able to demonstrate the behaviors and skills described below and must be able to perform a variety of duties which may include but not limited to:
Core 4 Skills and Behaviors Required by All Employees of the Company:

  • Ability to communicate effectively in either written or oral form; maintains attention and actively listens to other's ideas and thoughts.
  • Effectively demonstrates attentive listening through body language, taking notes, etc. Uses active listening to clarify questions or concerns.
  • Gathers and analyzes information and data; making logical decisions based on available facts and impact with short and long-term priorities.
  • Demonstrates willingness and is excited to face new challenges; presenting ideas that demonstrate the ability to adapt to change.Primary Responsibilities include but are not limited to:
    • Generate outbound calls and field incoming calls
    • Obtain necessary estate information as available and follow up with the attorney or personal representative regarding claim filing
    • Notate files with attorney, personal representative, estate and family information
    • Negotiate payment arrangements and follow-up on payment arrangements
    • Send confirmation and settlement letters as required
    • Respond to all voicemail messages daily
    • Accurately document accounts and notate files with correct transaction codes
    • Adhere to company policies and procedures as well as client specific requirements
    • Understand and adhere to Company information, security and privacy responsibilities as detailed in the Information Resource Usage Policy, Employee Manual, and client-specific publications.
    • Other duties as assigned
      • Goal orientated
      • Ability to work in a highly regulated and structured environment
      • Courteous, empathic, and polite telephone skills
      • Strong verbal and written communication skills
      • Ability to multi-task in a fast-paced environment
      • Excellent organization skills
      • Team-oriented personality, with the aptitude to work independently
      • Computer proficiency (ability to learn and navigate collections system)Education:
        • High School Diploma/GEDCertifications/Licensing:
          • Licensed Debt CollectorEssential Job Functions:
            • Ability to sit or remain sedentary for entire work shift.
            • Ability to communicate effectively in both written and verbal form with a clear understanding of nuances and idioms.
            • Proficient computer skills.
            • Problem solving, research, analytical and project management skills.
            • Competently and professionally communicates with clients and other stakeholders
            • Regular attendance.Note: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Keywords: DCM Services, LLC, St. Paul , Account Representative I - Test, Other , Saint Paul, Minnesota

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