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Front Desk Specialist

Company: CommonBond Communities Inc.
Location: Saint Paul
Posted on: May 20, 2023

Job Description:

** Front Desk Specialist****Job Category****:** Office Management **Requisition Number****:** FRONT001901 Showing 1 location **Job Details****Description**Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. Its why were more than housingwe combine quality affordable homes with our on-site Advantage Servicesbecause we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 peoplefamilies, seniors, veterans, and people with disabilities and other barrierscall a CommonBond community home. Our core values are *Respect, Integrity, Partnership, Innovation,* and *Excellence*. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team. * Work-life balance * Competitive salary * Employee referral program * Comprehensive benefits package * Employee recognition and rewards program * A respectful and growth-oriented workplace * A chance to make a difference in the community! * Ongoing training and professional development CommonBond Communities invites qualified applicants to apply for the Front Desk Specialist position at our Central Office in St. Paul, MN. The Front Desk Specialist greet guests and visitors at CommonBond Central Office. Answer all incoming calls and redirect to appropriate staff. Receive letters, packages, etc., and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels, etc. **ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS****Front Desk Reception - Customer Service 70%** * Greet incoming visitors, current and potential residents, job applicants, donors, vendors, and employees* Answer general inquiries via phone or email, regarding CommonBond properties and direct appropriately* Update the community directories as appropriate, and mails or emails when requested by a potential resident or a caseworker on behalf of a client* Develop knowledge of our phone and voice mail systems using hold, speed dial, conference calls, forwarding and transferring features and trouble-shooting* Maintain a professional, clean, welcoming appearance of front office and lobby* Trains administrative staff on phones, front desk procedures/protocols, and property management info and coordinates front desk coverage for breaks and time-away from office**Administrative 20%*** Monitors and routes incoming faxes to Central Office staff or properties* Sort incoming daily USPS mail for distribution and alert departments for pick-up* Monitor and manage the CBC Info and CBC Housing email boxes and respond to inquiries and questions in a timely manner* Arrange for courier services and enter in FedEx requests for shipments* Accept packages and deliveries and direct to the appropriate recipient* Update, maintain, and distribute our Central Office and Site directories* Produce monthly postage usage reports for the Accounting department* Administrative tasks as assigned including data entry, proofreading, and editing**Supply & Vendor Management 10%*** Orders all office supplies* Process vendor invoices* Organize supplies in the workroom* Coordinate with phone vendor to update voicemail greetings and set up new users* Maintain and manage all office equipment**Qualities most desired by the hiring committee*** High School diploma or equivalent* Proficiency in MS Word, Excel, Outlook* Minimum two years receptionist and administrative experience* Ability to successfully manage multiple projects* Demonstrated ability to successfully manage busy multi-line telephone system* High-level of attention to detail and ability to effectively proofread* Ability to maintain confidentiality* Excellent interpersonal, organizational, and communication skills* Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.* Effective time-management and organizational skills**PHYSICAL REQUIREMENTS*** Ability to sit for extended periods of time* Ability to bend at the waist, kneel, stoop* Ability to lift and carry up to 15 pounds**Qualifications****Skills****Behaviors****:** **Motivations****:** **Education****Experience****Licenses & Certifications**Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: CommonBond Communities Inc., St. Paul , Front Desk Specialist, Other , Saint Paul, Minnesota

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