Vice President, Customer Experience Localization
Company: Marriott
Location: Saint Paul
Posted on: March 19, 2023
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Job Description:
**Job Number** 23038481**Job Category** Sales &
Marketing**Location** Marriott International HQ, 7750 Wisconsin
Avenue, Bethesda, Maryland, United States**Schedule**
Full-Time**Located Remotely?** Y**Relocation?** N**Position Type**
Management**JOB SUMMARY**The Vice President, CX Localization is
responsible for driving an enhanced focus on Localization as it
relates to customer experience. Specifically, the individual will
be responsible for bringing the voice of the Continent to
consumer-facing projects including but not limited to digital
experience, global / local marketing efforts, and customer-facing
aspects of the assigned platform. The VP's ultimate objective is to
help deepen our consumer engagement with and grow our global
customer base.This position will have Continent CSMOs and their
primary stakeholders and will be responsible for managing across
functional teams in the Continents, International Team and Marriott
Corporate HQ to ensure that a unified Localization persepective and
target consumer requirements are appropriately incorporated into
broader disciplinary strategy and programs. This leader consults
with leaders in the design, facilitation, and execution of global
initiatives and strategic priorities of Marriott International
while representing the needs of the Continent teams to grow the
consumer base. The VP will:+ Collaborate with the Digital team to
drive strategy and execution of customer-facing localization
initiatives such as Language and others identified in collaboration
with the CSMOs+ Spearhead top priority customer experience projects
as identified by Continent leadership (e.g., Global / Local
Operating Model)+ Serve as the voice of the continent into HQ
initiatives to ensure a global perspective is provided**CANDIDATE
PROFILE****Education and Experience Required**+ 4-year degree from
an accredited university in Business Administration, Hotel and
Restaurant Management, or related major+ 12+ years of relevant
professional experience in customer experience design,
demonstrating progressive career growth and a pattern of
exceptional presentation+ Experience working internationally as a
part of the Continent team+ Familiarity with Marriott HQ teams and
working within a matrixed organization+ Experience building a
team**Education and Experience Preferred**+ Planning and Execution:
Proven track record of planning and executing strategic projects
and initiatives in consumer operations; deep project management
skillset+ Managing Change and Leading through Ambiguity:
Demonstrated ability to lead the organization and team in working
through unclear situations, challenges and opportunities through
strong situation analysis and framing, rapid stakeholder
assessments, critical decision making, solution brainstorming, and
making data-driven way forward recommendations.+ Problem Solving:
Prior consulting experience focused on diagnosis and development of
recommendations to solve complex business problems.+ Advanced
Facilitation Skills: Experience leading the design, development and
delivery of complex stakeholder experiences, using design thinking,
creativity and expert communication skills to deliver powerful,
results-oriented meetings and workshops+ Communications:
exceptional verbal, written and storytelling skills+ Leading Teams:
Proven experience building and leading teams**CORE WORK
ACTIVITIES****Vision and Leadership**+ Partner with key stakeholder
to establish the vision for Localization across Marriott+ Develop
and implement a Localization Strategy that is data-driven and fully
aligned across CSMO stakeholders+ Establish a business case and
further build out the CX Localization team; obtain funding
approvals and hire and build the team**Managing Projects and
Priorities**+ Partners with stakeholders to establish project
governance structure timelines/milestones.+ Obtains alignment with
HQ and Continent leadership and oversees efforts, including
developing plans and deliverables, identifying opportunities,
securing required funding, responding to resource needs, reporting
on the process/progress to senior management, and resolving/raising
issues where appropriate.+ Provides recommendations to improve the
effectiveness of processes or programs.+ Leads assessment work to
inform project prioritization and funding to achieve most effective
pull-through of marketing initiatives.+ Defines specific goals and
plans to prioritize, organize, and accomplish work for self and
direct reports.+ Supports achievement of performance goals, budget
goals, team goals, etc.+ Guides on-going financial and business
analysis support to CO leadership to support strategic decision
making using the appropriate approaches, systems and resources.+
Delivers presentations related to the strategic roadmap development
and execution to senior management and other key stakeholders
(e.g., owners, associates, customers).+ Actively engages internal
partners (e.g. change management and communications, human
resources, legal) to prepare content for communication materials as
needed for deployment of marketing initiatives.**Managing
Responsibilities with Stakeholders**+ Develops and maintains
effective relationships with both internal and external
stakeholders across all CO disciplines globally with primary
accountability to Marketing executives. Fosters a positive climate
to build effective teams that are committed to organizational goals
and initiatives.+ Assists direct reports with building and
maintaining stakeholder relationships as business partnerships.+
Updates stakeholders on key initiative wins and opportunities,
responds to concerns, and solicits feedback. Engages leadership to
develop and execute action plans to address gaps.+ Continually
reviews stakeholder feedback to identify and communicate current
and future consultancy and project management resource needs of
internal and external customers. Partners with Planning & Services
leadership team to address gaps, provide process recommendations,
and/or develop broader program solutions.**California Applicants
Only:** The salary range for this position
is?$156,874?to?$322,112?annually.**Colorado Applicants Only:** The
salary range for this position
is?$142,613?to?$292,831?annually.**New York City & Westchester
Applicants Only:** The salary range for this position
is?$172,560?to?$322,112?annually.**Washington Applicants Only:**
The salary range for this position
is?$156,874?to?$266,210?annually. In addition to the annual salary,
the position will be eligible for an annual bonus and restricted
stock units/stock grants and PTO.This position offers coverage for
medical, dental, vision, health care flexible spending account,
dependent care flexible spending account, life insurance,
disability insurance, accident insurance, adoption expense
reimbursements, paid parental leave, educational assistance, 401(k)
plan, stock purchase plan, discounts at Marriott properties,
commuter benefits, employee assistance plan, and childcare
discounts. Benefits are subject to terms and conditions, which may
include rules regarding eligibility, enrollment, waiting period,
contribution, benefit limits, election changes, benefit exclusions,
and others._Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable
law._Marriott International is the world's largest hotel company,
with more brands, more hotels and more opportunities for associates
to grow and succeed. We believe a great career is a journey of
discovery and exploration. So, we ask, where will your journey take
you?
Keywords: Marriott, St. Paul , Vice President, Customer Experience Localization, Other , Saint Paul, Minnesota
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