Member Service Rep-CTC AM/PM Shift

Company: Hiway Credit Union
Location: Saint Paul
Posted on: March 17, 2023

Job Description:

Position Profile and InformationServes as a subject matter expert on the full range of Hiway's products and services, primarily working with members over the phone and through electronic channels. Our Contact Center is the heart of our organization!Part time position offering Part Time hours with benefits, and the option to be partially remote following training!! AM shift between the hours of 8am and 1pmPM Shift between the hours of 12pm and 6pm.Position has some required Saturday work between the hours of 9am and 12pm.Essential Functions and Basic DutiesAssists credit union members primarily over the phone, through online chat or other electronic methodsAssists members with online banking services and troubleshootingPerforms duties and responsibilities with regard to opening and processing changes on the following account types:Certificate AccountsSavings AccountsChecking AccountsIRA/SEP/HSA/CESA ContributionsQ2 User Level 1Identifies and recommends products and services aligned with member needsHandles multiple tasks in a fast-paced environment Processes transactions in a timely mannerHandles internal and external member issues to ensure member satisfaction Backs up other departmental functions as necessary to ensure timely and accurate duty completionEstablishes new memberships and seeks to maximize product and service usage Performs all duties and responsibilities with regard to opening and processing changes on savings and transaction accountsEnsures all legal requirements have been met when assisting membersActively cross-sells credit union products and servicesLeadership and ProfessionalismFulfills Hiway's Value Proposition, Member Promise, and Employee PromiseMeets scorecard performance goalsAdheres to any and all current and/or future policies, procedures and guidelinesAssumes all duties as assigned by managementFlexible in meeting changing needs of the organization and able to prioritize and manage multiple tasksSkills, Knowledge and AbilitiesExcellent verbal and written communication skills Ability to multitask in fast-paced environment Detail-oriented Problem solvingProject managementWorking knowledge of Microsoft Office ProductsPhysical RequirementsProlonged periods sitting at a desk in a stationary position and working on a computer (70% or more)Constant Use of hands/fingers for constant use of a computer or other office equipmentOccasional stooping, kneeling, or crouching to maintain filesAbility to talk/hear/see to communicate ideas and information so others will understand, and to observe details at close rangeMust be able to lift up to 30 pounds at times.POSITION IS AT THE FOLLOWING LOCATION:840 Westminster Street Saint Paul, MN 55130Our CompanyAt Hiway, we focus on people, not profits. As a member of our team, you will be working with a diverse and experienced group of people dedicated to helping members meet all their financial needs, where our associates are given the tools and opportunities to thrive and grow within their careers. Hiway's foundation is based on making a difference in our members' lives and fostering strong, long-lasting relationships within our community. Since the early 1990s, Hiway associates have organized various opportunities to help our community through donations and volunteering. Hiway has supported financial literacy efforts in the schools for more than a decade, delivering hundreds of presentations and reaching more than 4,000 students since 2016. It is our vision to improve the quality of life of the communities we serve through education, scholarships, in-kind support, and volunteerism.Our Commitment Hiway has had a longstanding commitment to diversity, equity, and inclusion; partnering with the African American Credit Union Coalition is just one more step in that direction. To build upon this commitment, Hiway created an internal Diversity, Equity, and Inclusion (DE&I) Committee to champion ongoing training and education for all associates and increase collaboration and discussion surround diversity and inclusion between its staff and the company's senior management.Our ValuesIntegrity: Do it right, build trust, uphold high standards, operate ethically, inspire honestyEngagement: Be positive, embrace change, invest in others, collaborate, share your passionExcellence: Do it well, lead by example, exceed expectations, influence others, learn from mistakesInnovation: Be creative, provide solutions, take bold steps, influence change, encourage open mindsRespect: Show care & compassion, be accepting, embrace diversity, show empathy, own the outcomeCommunity: Make a positive impact, value people over process, build relationships, be passionate

Keywords: Hiway Credit Union, St. Paul , Member Service Rep-CTC AM/PM Shift, Other , Saint Paul, Minnesota