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Patient Access-Float (On-Call)

Company: Gillette Children's
Location: Saint Paul
Posted on: March 16, 2023

Job Description:

Description On-call opportunity Monday through Friday, business hours. Provide coverage for Patient Access staff at all of Gillette metro locations. This position exists to provide access (registration and scheduling) for patients, families and providers to Gillette's complex services. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization. Patient Access float positions travel throughout the metro sites to provide coverage for essential PAS and therapy support positions. Specific duties are determined by the work setting or patient population served; however, in all positions, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patient's condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams, consistent with our Gillette CARES expectations. The hourly wage for this opportunity is $20.37/hour to $30.54/hour, with a median wage of $25.45/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits. Major Challenges: + Critical thinking and ability to manage shifting priorities in a dynamic environment to ensure timely and effective response to patient and organization needs. + Completion of a wide variety of administrative tasks, work direction from multiple staff/supervisors, frequently and rapidly changing needs. + Uses judgment in resolving problems while effectively communicating with internal and external customers. + Ability to remain professional, organized, and provides excellent customer service under pressure. + Ability to work varied hours, at varied locations, covering multiple positions. Required Qualifications: + High School Diploma/ GED + 1 -3 years' experience in customer service, administrative or healthcare setting + Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook) + Demonstrated strength in customer service, organization, attention to detail and the ability to work independently + Demonstrated strong teamwork skills + Demonstrated ability to multi-task and respond quickly/reprioritize changing needs + American Heart Association BLS for HealthCare workers or obtained within 90 days of hire + Ability to cover at 2+ locations and available to work a minimum of 16 hours during essential business hours. + Site locations: Burnsville Clinic, 435 Phalen, Saint Paul main campus, Minnetonka, Maple Grove. Preferred: + Ability to cover at all metro clinic locations and available to work 24 hours (3 full days) during essential business hours. + Advanced education (Associate or Bachelor's) + Knowledge & understanding of medical terminology + Knowledge & understanding of commercial insurance carriers and standard insurance forms Gillette requires all staff to be fully vaccinated for COVID-19 unless there is a Gillette-approved medical or religious exemption. New hires will be required to have at least one dose of the COVID-19 vaccine prior to starting employment and submit proof of 1st dose of COVID-19 vaccine prior to 1st day. Gillette also requires all employees to receive the influenza vaccine or wear an approved face mask during influenza season. The flu vaccine can be done at the time of the health clearance appointment. Gillette Children's is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential. Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws. We partner with individuals and families to provide specialized, coordinated care for individuals who have complex, rare or traumatic conditions starting in childhood. To learn more about working at Gillette Children's Specialty Healthcare, please visit Gillette Children's Specialty participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit for further details regarding e-verify. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Gillette Children's, St. Paul , Patient Access-Float (On-Call), Other , Saint Paul, Minnesota

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