Referral & Orders Coordinator - Temporary

Company: University of Minnesota
Location: Saint Paul
Posted on: March 16, 2023

Job Description:

Apply for JobJob ID344088
LocationTwin Cities
Job FamilySupplemental Employee
Full/Part TimePart-Time
Regular/TemporaryRegular
Job Code0001
Employee ClassCivil Service
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OBJECTIVE/OVERVIEW:
CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. CUHCC is building a care model that seeks to improve care at four different points: before the visit, during the visit, after the visit and between visits. This position will focus on providing care after the medical or psychiatry appointment has been completed. This position will work alongside the providers, interpreters, nurses and other members of the patient's care team. The initial focus of this position will be to serve those who are at high risk and who need immediate follow up upon completion of the visit to ensure that they have a path to the next steps in their care. This position will also follow all UMN and CUHCC policies, procedures, protocols, and manuals as it applies to the duties and assures compliance and other regulatory requirements.


ESSENTIAL FUNCTIONS:
1. Referral Coordination: (95%)
a) Ensure that all external referrals and orders such as DMEs, Prior Authorizations, Health Home Care re-certifications, are complete and properly routed to the appropriate external provider.
b) Assist in scheduling follow up appointments and/or referral appointments to other facilities per provider request.
c) Assist patients with maps, facility location and direct dial numbers.
d) Coordinate with colleagues/Health Information Management to ensure that all required records, imaging, and/or procedural results are available to the external provider before patient's appointment
e) Assist the patient and, or other members of the care team to ensure patients receive assistance for medications, find transportation, or connect to community resources (food shelves, groups, shelters) as needed.
f) Assist providers in completing patient forms (i.e. Medical Opinion forms, SSI Disability forms) when appropriate.
g) Assist patient in returning to the patient service representatives to apply for public programs if needed.

2. Other duties as assigned. (5%)


Required Skills:
1. Proficiency in working with computerized medical records, Microsoft Word, and other software
2. Attention to detail and persistence in completing tasks
3. Ability to multi-task, organize tasks and prioritize
4. High-level communications skills to work with patients, staff, providers, and outside agencies
5. Excellent customer service skills
6. Respects and works with patients and staff from diverse cultures, languages, and backgrounds.
7. Capacity to work on a team and make positive contributions to team efforts.


CUHCC reserves the right to change or add duties to this position consistent with the job classification.
A criminal background check is required for this position.
A negative TB test and Hepatitis B Vaccination are required for this position.
Qualifications


Required Qualifications:
1. Graduate of an approved Medical Secretary program; or one year of medical clerical experience which must include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
2. High school diploma or equivalent.

Preferred Qualifications:
1. Fluency in one of CUHCC's predominant patient languages (Spanish, Somali, Vietnamese, Lao, Hmong)
2. Aptitude and/or interest in working with both medical and psychiatry patients in a primary care setting as part of a team.
3. Training in the Pharmacy field
4. Background in health care and/or medical terminology
5. Experience working in a community clinic

About the Department


CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
How To Apply


Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
Diversity


The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Employment Requirements


Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to report complete vaccination against COVID-19 or submit documentation requesting a medical or religious exemption on their first day of employment. To learn more, please visit the .
About the U of M




The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

Keywords: University of Minnesota, St. Paul , Referral & Orders Coordinator - Temporary, Other , Saint Paul, Minnesota