Application Support Professional
Company: University of Minnesota
Location: Saint Paul
Posted on: March 16, 2023
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Job Description:
Apply for JobJob ID353870
LocationTwin Cities
Job FamilyInformation Technology
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code8631US
Employee ClassCivil Service
Add to Favorite JobsEmail this JobAbout the Job
The Application Support Professional is a key member of the team
that supports research through providing administrative and IT
services for multiple clinical research applications. Primary
duties include application and health research study-specific
support of several clinical research applications including the
OnCore Clinical Trial Management System (CTMS), REDCap, Advarra
EDC, and Florence eBinders. This role will serve as the
point-person for these applications that are used by the Minnesota
Cancer Center Clinical Trials Network (MNCCTN) and its portfolio of
multi-site cancer clinical trials.
A successful applicant will be responsive, a good problem solver,
able to become an expert in several IT applications, highly
organized, able to track multiple work streams, and work
collaboratively with a wide variety of internal and external
stakeholders. The position requires the ability to provide an
exceptional level of service and superior human relation skills for
key interactions with researchers, research staff, administrators,
and research support staff. The role offers qualified candidates
opportunities to grow within the organization as their subject
matter expertise increases.
The Application Support Professional reports to the CTMS Director
with dotted line reporting to MNCCTN's Regulatory Manager. This
position is integrated with the OnCore, REDCap, and MNCCTN HUB
teams.
Primary Duties:
Key Responsibilities
MNCCTN Clinical Research IT Application Support and Training
(30%)
* Provision MNCCTN account access for OnCore and eBinders
applications.
* Multi-site protocol set up and administrative updates for MNCCTN
studies in OnCore, including the protocol shell, globally shared
and site-specific documents, staff information, and IRB review
documentation.
* Provide OnCore support for MNCCTN affiliate coordinators, project
managers, and end users from other areas. Keep OnCore
study-specific documentation up to date. Track and resolve user
issues, requests, and enhancement ideas.
* Serve as the OnCore application subject matter expert for MNCCTN;
analyze MNCCTN requests and provide solutions to meet their
specific needs. Provide support via phone, email, in-person events
and webinar-based office hours.
* Provide testing of OnCore changes during upgrades,
implementations, and during change management activities.
* As needed - update relevant IT application documentation and
training materials, including general OnCore training and
study-specific materials, in collaboration with the internal CTMS
team, Masonic Cancer Center, MNCCTN team and other
stakeholders.
* As needed - assist with OnCore training or learning sessions.
* Participate in cross-functional group and team meetings.
Non-MNCCTN OnCore Support and eBinders Account Provisioning
(30%)
* Provision eBinders and OnCore access accounts in collaboration
with the CTMS team.
* Backup the CTMS Study Administrator to provide standard OnCore
protocol set up and management for other areas.
* Provide backup OnCore support in collaboration with the CTMS
team. This work includes analyzing user requests and providing
typically standard and occasionally unique IT application
solutions.
* Assist with IT application documentation.
REDCap and Advarra EDC Support (30%)
* Backup the Research Application Analysts who oversee REDCap
support and maintenance.
* Attend REDCap office hours to provide live support and guidance
for researchers and administrative staff.
* Support the development of project-specific data capture forms in
REDCap and EDC, as needed.
* Train study teams in the use of Advarra EDC.
* Participate in routine validation testing of the EDC system to
ensure regulatory compliance.
* Assist with IT application documentation.
Other duties and special projects as-assigned (10%)
* Serve as a subject matter expert on special projects.
* Assist in the implementations of new features, applications, or
research areas.
* Complete assigned IT application testing assignments.
* Attend team meetings.
* Other duties as-assigned.
Qualifications
All required qualifications must be documented in application
materials.
Required :Qualifications
* BA/BS degree or a combination of education and related experience
to equal at least 4 years.
* Ability and desire to provide exceptional customer service.
* Experience with web-based applications and comfortable handling
problems with electronic data entry.
* Demonstrated problem-solving abilities and analytical skills.
Preferred Qualifications:
* Knowledge of scientific and medical concepts and terminology, or
knowledge of clinical trial management operations.
* Experience developing training materials, planning and delivering
training.
* Experience using or supporting a clinical trial management
system, electronic health record system, electronic data capture
system, or regulatory system.
* Experience following instructions for new processes and
contributing to continued improvement of processes and
workflows.
Benefits
Working at the UniversityAt the University of Minnesota, you'll
find a flexible work environment and supportive colleagues who are
interested in lifelong learning. We prioritize work-life balance,
allowing you to invest in the future of your career and in your
life outside of work.The University also offers a comprehensive
benefits package that includes:
How To Apply
Applications must be submitted online. To be considered for this
position, please click the Apply button and follow the
instructions. You will be given the opportunity to complete an
online application for the position and attach a cover letter and
resume.Additional documents may be attached after application by
accessing your "My Job Applications" page and uploading documents
in the "My Cover Letters and Attachments" section.To request an
accommodation during the application process, please e-mail
employ@umn.edu or call (612) 624-UOHR (8647).
Diversity
The University recognizes and values the importance of diversity
and inclusion in enriching the employment experience of its
employees and in supporting the academic mission. The University is
committed to attracting and retaining employees with varying
identities and backgrounds.The University of Minnesota provides
equal access to and opportunity in its programs, facilities, and
employment without regard to race, color, creed, religion, national
origin, gender, age, marital status, disability, public assistance
status, veteran status, sexual orientation, gender identity, or
gender expression. To learn more about diversity at the U:
http://diversity.umn.edu.
Employment Requirements
Any offer of employment is contingent upon the successful
completion of a background check. Our presumption is that
prospective employees are eligible to work here. Criminal
convictions do not automatically disqualify finalists from
employment.
Please note: All employees at the University of Minnesota are
required to comply with the University's Administrative Policy:
COVID-19 Vaccination and Safety Protocol by either providing proof
of being fully vaccinated on their first day of employment, or
complete a request for an exemption for medical exemption or
religious reasons. To learn more please visit:
About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of
Minnesota, Twin Cities (UMTC), is among the largest public research
universities in the country, offering undergraduate, graduate, and
professional students a multitude of opportunities for study and
research. Located at the heart of one of the nation's most vibrant,
diverse metropolitan communities, students on the campuses in
Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations,
government agencies, and arts, nonprofit, and public service
organizations.
Keywords: University of Minnesota, St. Paul , Application Support Professional, Other , Saint Paul, Minnesota
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