Senior Operations Processor - Lockbox Support Team
Company: Wells Fargo
Location: Saint Paul
Posted on: January 28, 2023
Job Description:
At Wells Fargo, we are looking for talented people who will put
our customers at the center of everything we do. We are seeking
candidates who embrace diversity, equity and inclusion in a
workplace where everyone feels valued and inspired. Help us build a
better Wells Fargo. It all begins with outstanding talent. It all
begins with you. About this role: Wells Fargo is seeking a Senior
Operations Processor in Lockbox Services. Learn more about the
career areas and lines of business at . In this role, you will:
- Support Operations in completing larger and more complex
business, operational, and customer support initiatives within
Operations functional area
- Provide subject matter expertise and interpretation of
procedures to staff
- Collaborate and consult with peers, colleagues, and managers to
resolve issues and achieve goals
- Work effectively in a team environment; where flexibility,
collaboration, and adaptability are important
- Use technical expertise in the designated area and resolve
escalated issues
- Work in a fast-paced deadline driven environment
- Navigate multiple system applications and utilize search tools
to find information
- Perform complex operational and customer support initiatives
within Operations functional area
- Interact with other functional areas, vendors and internal
customers Required Qualifications:
- 4+ years of Operations experience, or equivalent demonstrated
through one or a combination of the following: work experience,
training, military experience, education Desired Qualifications:
- 1+ year of lockbox, operations, or production experience
- 1+ year of client services experience
- 1+ years of audit experience
- Strong Microsoft Excel skills
- Ability to navigate multiple computer systems, applications,
and utilize search tools to find information
- Excellent verbal, written, and interpersonal communication
skills
- Ability to work effectively in a team environment and across
all organizational levels
- Strong organizational, multi-tasking, and prioritizing
skills
- Ability to research and resolve complex customer issues
- Quality review skills including performing Quality Audits and
analysis
- Ability to research, trend, and analyze data
- Strong analytical skills with high attention to detail and
accuracy
- Ability to provide summary and recommendations on operational
data
- Customer service focus with the ability to respond to requests
in a timely manner
- Ability to work effectively under minimal supervision and
follow specific guidelines Job Expectations:
- Work Schedule: Monday through Friday, 8:00 am to 4:30 pm CST or
until the work is complete.
- Ability to work bank holidays and overtime as business demands
require. As a Senior Operations Processor, you will perform a
variety of operational tasks for the most complex processes or
functions. The operations processor must be able to multi-task and
respond quickly to requests, from a variety of sources. Verbal,
written, and organizational skills are critical for success. Shared
responsibility in completion of customer implementation and service
requests within designated service level agreement. May research,
compile, analyze, and report departmental data statistics. Support
audit controls, processes, and deliverables for the site. May
assist with special projects to support business initiatives and
customer experience. Complete billing and various site
administrative tasks. Must take accountability for entire process
from receipt of work to resolution and closure. Tasks require
coordination of information among various operational areas and
customers. Uses multiple online systems. Duties may include:
receiving and reviewing incoming work, contacting appropriate
resources as needed; entering transactions into PC, verifying
accuracy; resolving complex customer issues using multiple
resources and records; preparing, editing, distributing, and/or
correcting specialized and/or complex documents. Works under
general supervision following established procedures. Exercises
some judgment within guidelines. Considered a subject matter expert
on operational issues related to process or function. Acts as
escalation point for less senior processors for complex issues or
transactions, providing training as needed. Flexible and adaptable
to changing needs of department. We Value Diversity At Wells Fargo,
we believe in diversity, equity and inclusion in the workplace;
accordingly, we welcome applications for employment from all
qualified candidates, regardless of race, color, gender, national
origin, religion, age, sexual orientation, gender identity, gender
expression, genetic information, individuals with disabilities,
pregnancy, marital status, status as a protected veteran or any
other status protected by applicable law. Employees support our
focus on building strong customer relationships balanced with a
strong risk mitigating and compliance-driven culture which firmly
establishes those disciplines as critical to the success of our
customers and company. They are accountable for execution of all
applicable risk programs (Credit, Market, Financial Crimes,
Operational, Regulatory Compliance), which includes effectively
following and adhering to applicable Wells Fargo policies and
procedures, appropriately fulfilling risk and compliance
obligations, timely and effective escalation and remediation of
issues, and making sound risk decisions. There is emphasis on
proactive monitoring, governance, risk identification and
escalation, as well as making sound risk decisions commensurate
with the business unit's risk appetite and all risk and compliance
program requirements. Candidates applying to job openings posted in
US: All qualified applicants will receive consideration for
employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, disability,
or status as a protected veteran. Candidates applying to job
openings posted in Canada: Applications for employment are
encouraged from all qualified candidates, including women, persons
with disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon
request in connection with the recruitment process.
Keywords: Wells Fargo, St. Paul , Senior Operations Processor - Lockbox Support Team, Other , Saint Paul, Minnesota
Didn't find what you're looking for? Search again!
Loading more jobs...