Court Operations Associate - District Court Records - Ramsey County
Company: Government jobs
Location: Saint Paul
Posted on: January 28, 2023
|
|
Job Description:
DescriptionThe Second Judicial District is accepting
applications for a Court Operations Associate in the District Court
Records office at the main courthouse: 15 W. Kellogg Blvd., Room
72, St. Paul, MN 55102. This position may require travel to other
court locations in the Second District. This position is
responsible for customer service and clerical work in records
operations for all court records of the Second Judicial District.
This position involves daily contact with attorneys, judicial
staff, partner agencies, media, the general public, and other
courts in the search of records and processing hearing exhibit
submissions.This position is responsible for understanding,
explaining, and enforcing rules related to access to court
documents and cases, locating records, fulfilling copy requests,
and providing customer service in person, by email, and over the
phone.This position requires sound organizational and technical
skills, as well as close attention to detail, good communication,
customer service, problem solving, and decision-making skills.This
position will begin with work in the office with opportunities for
remote work on a hybrid (rotating between in-office and remote
work) schedule.Interviews are expected to take place on January
18th, 19th, and 23rd, 2023.The start date for this position will be
no earlier than February 15th, 2023.The Minnesota Judicial Branch
cares about and invests in you as an employee. Because of that, we
offer affordable yet competitive benefits to support you and your
family's wellbeing. Our comprehensive benefits package for eligible
employees includes health and wellness benefits, enhanced fertility
benefits, short- and long-term disability, pension, paid parental
leave, tuition reimbursement, and more. Learn more at
mncourts.gov/careers.Example of DutiesJob Responsibilities Examples
listed below may not reflect all duties performed.Locate court
cases and retrieval of case filings and documents;Respond to
inquiries from attorneys, case parties, media, the general public
and court employees concerning court records, filed documents, and
hearing exhibits;Complete requests for copies of records;Accept,
enter, and maintain pre- and post- hearing exhibits for all case
types;Prepare certified and exemplified copies of documents by
applying the court seal and signing;Staff the public front counter
by assisting customers, justice partners, and media with copy
requests and use of the public access terminals;Conduct document
data quality and security checks; Manage case files, both physical
and electronic;Prepare case records for transmittal to appellate
courts;Record retention, classification, sealing, and purging of
records according to rules, statutes, and procedures;Process
incoming and outgoing mail; Operate standard office equipment such
as computer, printer, scanner, copier, fax machine, microfilm
equipment; Process payments, receipt fees, and balance tills;Review
reports and verifies information;Answer phones and provide customer
assistance over the phone; Other duties as assigned. Knowledge,
Abilities and Skills: Knowledge of general office practices and
procedures;Knowledge of the regulations, policies, and procedures
of the department, specifically applicable rules, statutes,
policies, and procedures for access to records and document
security standards;Ability to maintain an accurate record filing
system; Ability to maintain confidentiality;Ability to understand
and carry out oral and written instructions;Ability to establish
and maintain effective working relationships with co-workers, the
general public, and representatives of other agencies;Ability to
learn, adapt, and utilize new technology including but not limited
to e-filing, e-signing, and document management software;Ability to
provide good customer service to a diverse population;Ability to
work under pressure assuring timeliness and accuracy;Ability to
perform front counter duties and give appropriate information upon
request;Ability to effectively prioritize and manage competing
demands;Ability to deal sensitively with people involved in crisis
and from diverse populations;Ability to work with records
containing disturbing or graphic details; Ability to file
numerically and chronologically;Ability to remain in a standing or
stationary position for extended periods of time, move documents
into files and transport files to shelves, and lift 25 lbs or
more;Ability to provide access to records according to applicable
rules and statutes;Ability to express thoughts/ideas concisely and
clearly, both orally and in writing, as well as understand and
follow oral and written instructions;Ability to utilize general
office equipment including computer, printer, microfilm, copier,
scanner, fax, and postage machine;Ability to make decisions in
accordance with court rules, laws, regulations, and departmental
policies and procedures;Proficient in computer word processing,
document management and data entry using Microsoft Office, MNCIS,
Adobe PDF etc.;Ability to answer incoming phone calls, route
callers to appropriate personnel, take messages, and respond to
information requests;Good decision making, communication, and
organizational skills. Working Conditions:Work is performed
primarily in an office setting, file room, or at a public counter.
Work involves contact with persons who may be in fear, angry,
confused, abusive, or threatening. Work may involve exposure to
records that may be disturbing. Physical Demands:Work involves a
significant amount of moving about the office, talking, reaching,
and lifting and carrying items under 25 pounds such as papers and
files. Typical QualificationsMinimum Qualifications:Graduation from
high school or vocational school;Very good customer service
skills;Very good computer skills and the ability to learn new
technology without difficulty;Reliable and accountable;Adaptable
and flexible;Attention to detail;Able to effectively manage
competing demands; Demonstrated very good attendance and
punctuality in past positions;Ability to exercise sound, quick, and
independent judgment;Strong verbal and written communication
skills; Strong organization skills. Preferred
Qualifications:Previous customer service experience;Legal or court
experience;Experience handling confidential records or
information;Experience with Minnesota court applications such as:
MNCIS, MPA, MCRO, MNDES. Successful candidate will be required to
pass a criminal background check. Supplemental InformationThe
Minnesota Judicial Branch (MJB) is committed to providing fair and
equal access to justice. If you share this same commitment, desire
a meaningful career serving the public, and want the opportunity to
make a difference for your community, consider a career with us. We
celebrate and are committed to the principles of diversity and
inclusion, and actively seek and value diversity in professional
background and cultural characteristics. We are intentional and
mindful about the organizational culture we are building, seeking
broad-minded individuals with robust capabilities who value
supporting one another's growth. Minnesota Judicial Branch
employees consistently express pride in their public service and in
the quality of programs and services provided to customers, as well
as appreciation for the teamwork and collaboration that is promoted
within the MJB. To learn more about working for the Minnesota
Judicial Branch, watch this video. Instructions to Apply:Apply for
this position online. Rate of Pay:The expected hiring range for
this position is $21.00 - $22.00 per hour based on qualifications
and experience. This position is being posted for bidding,
internal, and external application simultaneously.The deadline for
bidding/internal application on this position, per article 14 of
the collective bargaining agreement between the Minnesota Judicial
Branch and AFSCME, is January 12, 2023 at 11:59 p.m.Permanent,
non-probationary employees shall be eligible to bid on any vacancy
in the Bargaining Unit for which they are qualified as determined
by the Employer. In accordance with the AFSCME labor agreement, a
successful bidder shall serve a probationary period. Employee must
be in good standing to bid/apply for this position. Current State
Employees: Please note that employment provisions (including but
not limited to seniority and leave accrual) vary between the three
branches of government. If you are considering a transfer to
another branch of state government, you are highly encouraged to
explore these differences. Please contact Human Resources for the
department where you are currently located and the Human Resources
Department for the posted position. Equal Opportunity Employer:It
is the policy of the Minnesota Judicial Branch that all decisions
regarding employment are made without discrimination on the basis
of disability. Please let us know if you need a reasonable
accommodation for a disability to participate in the employee
selection process by contacting Human Resources at
2ndDistrictHR@courts.state.mn.us The Minnesota Judicial Branch is
an Equal Opportunity Employer. It is the policy of the Minnesota
Judicial Branch that all decisions regarding recruitment, hiring,
promotions, and other terms and conditions of employment be made
without discrimination on the grounds of race, color, creed,
religion, national origin, gender, marital status, status with
regard to public assistance, membership or activity in a local
human rights commission, disability, sexual orientation, or age. We
value and encourage applicants from diverse backgrounds.The
Minnesota Judicial Branch cares about and invests in you as an
employee.Because of that, we offer affordable yet competitive
benefits to support you and your family's wellbeing.We also offer
many opportunities for your continued career growth through
development opportunities, supporting your long-term success at the
branch.We are proud to offer these benefits to compensate our
employees for the excellent work they do for the cause of justice
in Minnesota.Our wide-ranging benefits package includes the
following components:Health & WellnessMedical Insurance The
employee-paid premium for the Minnesota Advantage Health Plan is
only $38.50/month for a full-time employee with single coverage, or
$262.66 for family coverageEmployees can choose from three
different carriers: Blue Cross/Blue Shield Minnesota, Health
Partners, or Preferred OneThe rate summaries and the schedule of
benefits for the Advantage Health Plan are on the State Employee
Group Insurance Program (SEGIP) siteOmada helps employees manage
weight loss and reduce risk factors for type 2 diabetes, and
Advantage Value for Diabetes, a benefit that reduces out-of-pocket
costs for diabetes-related medical treatmentEmployees may also
choose a high-deductible consumer driven health planPharmacy
benefits provided by CVS CaremarkDental Insurance The employee-paid
premium for this plan is only $13.50/month for a full-time employee
with single coverage, or $55.40 for family coverageEmployees can
choose from two carriers: Health Partners or the State Dental Plan
(Delta)The rate summaries and the schedule of benefits are on the
State Employee Group Insurance Program (SEGIP) siteVision Insurance
The employee-paid premium for this plan is only $5.76/month for a
full-time employee with single coverage, or $16.54 for family
coveragAdditional information on vision insurance can be found on
the State Employee Group Insurance Program (SEGIP) sitePre-Tax
Spending Accounts Contributions to pre-tax accounts are taken from
your paycheck before taxes are deducted, and since you pay less in
taxes, your net income may be increased.Use pre-tax benefits to pay
eligible medical and dental expenses, eligible dependent day care
expenses, and transit expenses including parking and bus
passes.Other benefits may vary by location.Basic and Supplemental
Life InsuranceAccidental Death & Dismemberment (AD&D)Short Term
DisabilityLong Term DisabilityPaid Sick Leave Eligible full-time
employees accrue sick leave at four hours per two-week pay
periodSick leave may be used for purposes such as medical and
dental appointments, maternity leave, illness or injury for certain
family membersRetirement BenefitsPensionThe Judicial Branch
contributes to your Retirement PlanUpon retirement, you'll receive
a monthly benefit for life, with potential post-retirement
increasesYour monthly benefit will be calculated based on factors
such as length of service, high-five average salary, age at
retirement, and survivor benefit selectedVoluntary Deferred
Compensation PlanRetirement saving plan in addition to your pension
planHealth Care Saving PlanPost-employment health care saving plan
that can be used to pay for medical expensesWork & Life BalancePaid
holidays10 paid holidays, including New Year's Day, Martin Luther
King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor
Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving,
Christmas DayAdditional floating holidays may also be offeredPaid
vacation leaveIn addition to paid sick leave, employees accrue
generous paid time off that increases with years of service.Paid
Parental LeaveEligible employees may receive up to six weeks of
paid time off following the birth or placement of a child.Employee
Assistance ProgramOur no-cost employee assistance program provides
health coaching, worksite wellness initiatives, financial planning
assistance, and several free counseling sessions for personal or
professional use for employees and their families.Additional
BenefitsPublic Service Loan Forgiveness This federal program allows
qualified individuals to have their loans forgiven after meeting
certain requirements working in public service.You can learn more
about this program from the Minnesota Office of Higher Education
and the office of Federal Student AidProfessional
DevelopmentParticipation in conferences, cohort developmental
programs, and other educational offeringsTuition reimbursement
programEligibility for benefits is determined by employment status
(i.e. full-time, part-time, intermittent, or temporary) as well as
other job details (e.g. bargaining unit, supervisory status, etc.).
Please ask Human Resources or the hiring contact about benefits at
any time during the application process.01Are you currently
employed in a position covered by the Labor Agreement between the
Minnesota Judicial Branch and the Minnesota AFSCME, Councils 5 and
65 representing employees in the Second, Third, Fourth, Fifth,
Sixth, Ninth, and Tenth Districts?YesNo02How many years of
experience do you have in a position that requires a high amount of
customer service?NoneLess than 6 monthsAt least 6 months, but less
than 1 yearAt least 1 year, but less than 3 yearsMore than 3
years03What responsibilities have your previous positions included?
(select all that apply)High volume, face to face customer
serviceHigh volume, telephone customer serviceDealing with
individuals in crisisDealing with individuals who are
angry/difficultWorking with elected officialsFollowing court
rules/statues in job dutiesWorking with people from diverse
populationsWorking with self-represented people in a legal
setting04How many years of court experience, or equivalent
experience working in a legal environment, do you have?NoneLess
than 1 yearBetween 1-2 yearsBetween 2-5 years5+ years05Have you
been trained in and used the Minnesota Court Information System
(MNCIS)?NoRead onlyData entry/update (limited experience)Data
entry/update (moderate experience)Data entry/update
(advanced)06Please give an example of a time when you provided
great customer service.07Referral: To help with our recruitment and
engagement efforts, please share how you heard about this
position.Career Fair - College or University; Please SpecifyCareer
Fair - Community; Please SpecifyCareer Fair - Other; Please
SpecifyCareerBuilder.comCollege/University Alumni Network; Please
SpecifyCurrent Employee; Please SpecifyFacebookFormer Employee;
Please
SpecifyGlassdoor.comgovernmentjobs.comHandshakeIndeed.comJoblist.comJobs.comLinkedInMinnesota
Judicial Branch websiteMinnesota State Bar
AssociationMinnesotajobs.comMinnesotaWorks.netMonster.comNewspaper
AdvertisementProfessional Network; Please
SpecifyRadioSimplyHired.comSnagajob.comState of Minnesota
Management and Budget (MMB)Symplicity.comZipRecruiter.comOther;
Please Specify08Referral: If your response states "Please Specify",
write additional information here.* Required Question
Keywords: Government jobs, St. Paul , Court Operations Associate - District Court Records - Ramsey County, Other , Saint Paul, Minnesota
Click
here to apply!
|