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New Student Specialist

Company: University of Minnesota
Location: Saint Paul
Posted on: January 28, 2023

Job Description:

Apply for JobJob ID353629

LocationTwin Cities

Job FamilyStudent Services

Full/Part TimeFull-Time


Job Code8462IN

Employee ClassCivil Service

Add to Favorite JobsEmail this JobAbout the Job

Working title: New Student Specialist

Job Description:
The primary purpose of this position is to provide professional support to international F-1 visa students. Expected to work independently under the guidance of the F Document team supervisor, this role implements new international student regulatory processes for approximately 2000 students annually in accordance with the University's federal immigration compliance responsibilities. Significant contributions are made to student retention through timely I-20 document production, the communication of regulatory guidance and welcoming information, and by contributing vision and support to the ISSS Check-In and Welcome Session program. This position requires up-to-date and extensive knowledge of F-1 visa regulations and SEVIS functionality to advise and consult students, parents, ISSS staff and leadership, and university partners.

Immigration Advising and Compliance (65%):

Interpret immigration laws and regulations, and provide comprehensive consultation to address the needs of international students. Advise F-1 students in the area of immigration regulations and documentation, and other statutory and regulatory rules to ensure compliance and avoid serious consequences for the individual. This position has an emphasis on advising incoming students in all degree levels, from the time of admission until the start of their first semester.
Serve as a Designated School Official (DSO) for University of Minnesota Twin Cities F visa program (a government approved and mandated role)

Coordinate initial I-20 production, including incoming undergraduate and professional school students. Oversee student records and I-20 request data for completion and accuracy. Resolve both routine and non-routine issues by providing professional guidance and support to students and departments. Recommend and implement process improvement under the guidance of the F Document team supervisor. Ensure data integrity in PeopleSoft, Sunapsis, and SEVIS. Maintain expert knowledge on SEVIS processing guidelines and standards. Manage tracking system.

Review and process continuing F-1 student document requests as needed. Follow-up with students to resolve issues, advise on resulting questions/concerns.

Advise and consult within ISSS and among campus partners to ensure smooth and consistent procedures for welcoming newly admitted international students, which is a key component of retention. Act as a resource for colleagues with less experience in initial student compliance and advising. Demonstrate a high level of knowledge of the intersections between immigration regulations, SEVIS functionality, and university requirements/expectations as they pertain to incoming students.

Resolve both routine and complex initial student record issues through the submission of SEVIS data fixes and correction requests to the SEVP Response Center.

Facilitate work outcomes that meet regulatory guidelines through Sunapsis e-form management and utilization of Sunapsis data. Use creativity and innovation in the maintenance of new student e-forms, troubleshooting of problems, and the building of data reports. Consult with Sunapsis automation team as needed. Serve as a member of a team of business process experts in the development of F-1 e-forms. Prepare statistical data utilizing Sunapsis e-form data and custom reports.

Demonstrate a strong commitment to diversity and inclusion and apply it within the context of a student's academic, professional, and personal development.

New Student Retention and Engagement (30%):

Provide vision and ongoing support to the ISSS Check-In and Welcome Session Coordinator and ISSS Check-In and Welcome Session program. Provide support to programming led by the New Student Transition Committee chair as able.

Promote student retention through new student email communications that convey a sense of welcome and belonging. Provide timely and accurate responses that address a wide range of questions and concerns from the time of admission until the start of the first semester.

Serve as new student compliance expert on the ISSS New International Student Transition (NST) Committee, focused on creating a seamless and welcoming transition to the University for new international students.

Serve as new student compliance expert on other ISSS and cross-campus new student committees as needed

Participate in the development of strategies for retaining students through new student communications, including: Pre-Arrival Guide, Arrival Guide, International Student Preparation Course, ISSS Check-in Welcome Session, etc. Work under the guidance of NST chair and communications staff to ensure all communications are reflective of student needs and culturally appropriate.

Develop and conduct informational sessions about immigration regulations, university resources, and social and cultural adjustment to newly arrived students.

Miscellaneous (5%):

Other duties as assigned


Required Qualifications:
-BA/BS with two years of experience or a combination of related education and work experience to equal six years.
-U.S citizen or Legal Permanent resident - due to U.S. government requirements for SEVIS access
-Ability to manage projects with high consequence of error
-Ability to manage high volume of activities and communications
-Ability to multitask while paying attention to detail
-Ability to work and communicate effectively with diverse team of people and clientele

Preferred Qualifications:
-Experience working in an international student office
-Experience working with F visa Regulations
-Experience working with SEVIS
-Extensive experience using Microsoft Excel and Google Sheets for data management

About the Department

International Student and Scholar Services (ISSS) is dedicated to serving the University of Minnesota's international community. Its primary mission is to assist international students and scholars in successfully accomplishing the goals that brought them to the University. In addition, ISSS supports the University's internationalization efforts by helping departments bring new foreign nationals into the community; by providing intercultural training for students, staff, and faculty; by offering events that build links between the U.S. and international communities on campus; and by designing and implementing intensive short-term programs for students and scholars from around the world.


Working at the UniversityAt the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.The University also offers a comprehensive benefits package that includes:

  • Competitive wages, paid holidays, and generous time off
  • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
  • Low-cost medical, dental, and pharmacy plans
  • Healthcare and dependent care flexible spending accounts
  • University HSA contributions
  • Disability and employer-paid life insurance
  • Employee wellbeing program
  • Excellent retirement plans with employer contribution
  • Public Service Loan Forgiveness (PSLF) opportunity
  • Financial counseling services
  • Employee Assistance Program with eight sessions of counseling at no costPlease visit the Office of Human Resources website for more information regarding benefits.

    How To Apply

    Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail or call (612) 624-UOHR (8647).


    The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

    Employment Requirements

    Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

    Please note: All employees at the University of Minnesota are required to comply with the University's Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit:

Keywords: University of Minnesota, St. Paul , New Student Specialist, Other , Saint Paul, Minnesota

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