Company: University of Minnesota
Location: Saint Paul
Posted on: January 24, 2023
Apply for JobJob ID347346
Job FamilyLR-Health Care NonProfessional
Employee ClassAFSCME Unit 4 - Health Care
Add to Favorite JobsEmail this JobAbout the Job
General Statement of Responsibilities:Teamwork is an essential
skill to promote synergy within the organization. Must be able to
share due credit with coworkers; display enthusiasm and promote a
friendly group working environment; work closely with other
departments as necessary; support group decisions and solicit
opinions from coworkers; display team spirit. Must have excellent
communication skills and be able to clearly present information
through the spoken or written word; read and interpret complex
information; talk with customers or clients; listen well. Staff is
expected to demonstrate a high level of service delivery; do what
is necessary to ensure customer satisfaction; deal with service
failures and prioritize customer needs. The intent is that on any
given day staff will be engaged in some or most of these tasks, but
that the task mix may vary from day to day depending on patient
flow.Front Desk Check-In:
Welcomes, guides and directs visitors
and other customers. Checks in patients in an accurate, efficient,
and timely manner, and professional manner Captures or completes
the registration process in an accurate, efficient, and timely
manner Identifies and accurately collects co-pays or appropriate
fees/payments Collection of documentation of informed consent to
services, and rights and responsibilities of the patient and the
organization. Privacy of health information, managing the release
of protected health information as requested. Provide patients with
appropriate forms, questionnaires, etc Directs patients to the
appropriate care area Cleans and maintains a neat and orderly
clinic lobby/patient areas and work areas Resolves non-clinical
patient issues, provides backup and coverage as needed. Prioritizes
between these functions on an ongoing basis to maximize
efficiencies of clinic schedules and reduce patient waiting times.
Communicate to patients: Information about the organization's
services, such as: access to Urgent Care, Gopher Quick Clinic,
Primary Care, Women's Health, Physical Therapy, Nutrition, Travel
Clinic and other areas of clinical services. Arranges any
accommodation or interpreter services needed for the patient visit.
Answers telephone, responds appropriately to the caller and
redirect calls as needed Takes and relays messages requiring
follow-up to appropriate individuals Maintains knowledge of
appointment scheduling practices, policies and procedures.
Schedules appointments or procedures in clinic in an accurate and
timely manner Front desk resource/liaison for patients, providers,
staff Information about the organization's consumer feedback,
complaint procedures, and assisting them to access these processes
as needed. Maintain confidentiality of patient health data.Complete
mandated requirements such as HIPAA training, OSHA and MERTKA
reviews Information Desk:
- Welcomes, guides and directs patients, visitors and other
- Answer the main information desk line and process the callers
request or transfer to appropriate service location.
- Respond to emergencies; this may require a call to the internal
emergency number or communicating with Urgent Care RN.
- Maintain and secure patient pick-up file folders as well as
verifying identity of persons picking up information.
- Assisting students with MN Law vaccine requirements; student
class hold removals by telephone, fax or by mail-in.
- Collect and if appropriate sign for delivered items and notify
- Assist patients with referral processing.Referrals:
- Internal referrals-Direct patients to the Appointment Desk or
appointment telephone line.
- External referrals-Review patient's insurance and if covered by
the SBP advise the patient of the 80/20 coverage benefit.
- Refer patients to Student Insurance for benefit questions
related to one of the student plans and to patients' member
services representative if covered by their own commercial
- Schedule all services that require assistance, or when the
patient needs or requests assistance.
- Complete EMR documentation.
- Provide the patient with directions and clinic information.Work
- Promote a safe, equitable, and respectful environment in which
concerns can be addressed effectively.Physical Demands:Continuous
sitting or standing with sit and stand workstation. Occasional
walking. Occasional standing. Frequent repetitive grasping,
twisting/turning to perform various front desk duties such as
entering data into the computer system, grabbing patient labels,
standing to talk to patients or walking to assist patients and/or
staff. Frequent speaking, listening and hearing interaction with
patients who may be sick, staff, and the general public.
- Business college, office skills training, university level
education, clerical experience involving contact with the public,
or a combination of the above totaling four years.
- Experience in a multicultural medical or social services
- Must be able to communicate verbally and in writing in clear
- Demonstrated customer services/patient relations skills and
- Demonstrated critical thinking skills and detail oriented.
- Demonstrate ability to function with multiple priorities and
- Flexible with assignments and able to perform a wide variety of
front desk functions
- Demonstrated commitment to promoting a culture that respects
and advances diversity and inclusion. Preferred Qualifications:
- Previous experience working with projects involving data
collection and patient relations.
- Strong skills and experience in Insurance verification data
collection and data capture in electronic medical record
- Proven ability to learn job skills and provide patient
- Proven ability to accurately schedule appointments
- Experience working with individuals from diverse racial,
ethnic, and socioeconomic backgrounds.
About the Department
About Boynton Health, Patient Assistance and
InformationBoynton.umn.eduBoynton Health, a nationally recognized
leader in college health, is transforming health and academic
success for students. Our mission is to create a healthy community
by working with students, faculty and staff to achieve physical,
emotional and social well-being. Boynton provides comprehensive
health care to students, faculty and staff. Boynton conducts
significant outreach efforts including student-led health promotion
in the areas of sexual health, nutrition and stress management. It
conducts a comprehensive survey of college students to give
postsecondary institutions a look at the health of their students.
And it conducts community-based public health initiatives to
support the health of everyone on campus.
How To Apply
Applications must be submitted online. To be considered for this
position, please click the Apply button and follow the
instructions. You will have the opportunity to complete an online
application for the position and attach a cover letter and
resume.Additional documents may be attached after application by
accessing your "My Job Applications" page and uploading documents
in the "My Cover Letters and Attachments" section.To request an
accommodation during the application process, please e-mail
firstname.lastname@example.org or call (612) 624-UOHR (8647).
The University recognizes and values the importance of diversity
and inclusion in enriching the employment experience of its
employees and in supporting the academic mission. The University is
committed to attracting and retaining employees with varying
identities and backgrounds.The University of Minnesota provides
equal access to and opportunity in its programs, facilities, and
employment without regard to race, color, creed, religion, national
origin, gender, age, marital status, disability, public assistance
status, veteran status, sexual orientation, gender identity, or
gender expression. To learn more about diversity at the U:
Any offer of employment is contingent upon the successful
completion of a background check. Our presumption is that
prospective employees are eligible to work here. Criminal
convictions do not automatically disqualify finalists from
Please note: All employees at the University of Minnesota are
required to comply with the University's Administrative Policy:
COVID-19 Vaccination and Safety Protocol by either providing proof
of being fully vaccinated on their first day of employment, or
complete a request for an exemption for medical exemption or
religious reasons. To learn more please visit:
About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of
Minnesota, Twin Cities (UMTC), is among the largest public research
universities in the country, offering undergraduate, graduate, and
professional students a multitude of opportunities for study and
research. Located at the heart of one of the nation's most vibrant,
diverse metropolitan communities, students on the campuses in
Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations,
government agencies, and arts, nonprofit, and public service
Keywords: University of Minnesota, St. Paul , Patient Assistance, Other , Saint Paul, Minnesota
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