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Customer Operations Rep

Company: Axelon Services Corporation
Location: Saint Paul
Posted on: January 24, 2023

Job Description:

Job Title: Customer Operations Rep (Hybrid)
Location: St Paul, MN 55101
Hours: 7am-6pm; training 8am-4:45pm

Job Description:

Position Summary:
Affinity Customer Service is an exciting division that aligns with our corporate efficiency goals otherwise known as Vision 2020. This includes streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations. We re looking for an individual who is positive and enthusiastic - who enjoys a fast pace with high volume processing. This individual will develop an in-depth understanding of both the Financial Institution and Employer markets including the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance.

Responsibilities included but not limited to:

  • Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files, such as but not limited to applications, withdrawal requests, basic billing, personal information changes, authorizations, coverage verifications, and return mail.
  • Prepare and manage customer correspondence including, but not limited to creating customer letters, emails, spreadsheets.
  • Use sound judgment to research and resolve problems that inhibit processing.
  • Place Outbound administration follow up calls.
  • Support and respond to team Inbox.
  • All tasks must adhere to department quality standards and be completed within service level obligations.


    • Strong math skills to clear premium with accuracy and efficiency.
    • Strong problem solving and attention to detail.
    • Ability to navigate multiple windows-based systems simultaneously
    • Excellent communication skills both verbally and written.
    • PC skills, including working knowledge of Microsoft Word and reading and creating Excel spreadsheets.
    • Strong customer focus on both internal and external customers.
    • Ability to prioritize, manage time, and rapidly change focus as determined by business need.
    • Ability to work effectively both individually and in a team environment.
    • Solid work ethic combined with professionalism and a positive can-do attitude.

      Physical job requirements:

      • Ability to work at least 40 hours per week
      • Ability to utilize keyboard, mouse and computer for up to 7+ hours per day
      • Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday
      • The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Axelon Services Corporation, St. Paul , Customer Operations Rep, Other , Saint Paul, Minnesota

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