Customer Service Rep

Company: Aston Carter
Location: Saint Paul
Posted on: January 24, 2023

Job Description:

Customer Service Rep 50-60k

Now hiring an order entry, customer service minded individual. This is a M-F 7-4 job (flexible on start time).

Mid-size manufacturing company looking to add to their customer service team for a long-term opportunity.

Description:

Respond to customer requests, orders and inquires in a timely manner. Mainly email correspondence with customers. No more than 20 calls for the whole department in a normal day. Order entry will be the primary part of the job for the first 3-6 months. After learning the basics, move into working with customer orders and quotations.

Reads shop drawings, prints, specification and creates Bill of Material for Product Item.

Provides Quotations, Specifications and Guidance on product.

Standard Catalog items

Semi-Custom Modifications

Custom Builds

Order Entry for Customer Orders

Enters Customer PO's

Order Confirmation / sends acceptance of order

Answer Phones and respond to customer requests

Sell Product and place customer order into computer system.

Provide customer with product, service and technical information.

Upsell products and services

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using Enterprise System.

Follow up on customer inquiries.

Experience Level:

Intermediate Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, St. Paul , Customer Service Rep, Other , Saint Paul, Minnesota