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Energy Program Specialist

Company: Community Action Partnership Of Ramsey & Washingto
Location: Saint Paul
Posted on: January 23, 2023

Job Description:

Job DescriptionJob Summary: Under the direction of the Energy Program Manager, this position is responsible for the coordination and implementation of the Energy Related Repair Program (ERR); Performing application/intake duties, responding to ERR calls after hours, procuring mechanical contractor proposals, maintaining program databases, and monitoring funding.Duties and Responsibilities (Not all inclusive):

  • Participant and Crisis Management
  • Perform application/intake process. Duties include but are not limited to: processing, maintaining, and determining participant eligibility, performing intake screening for emergencies and hazardous conditions, and interviewing and assisting the customer with the application process as needed.
  • Respond to client heating emergency calls after hours (evenings and weekends) to dispatch our contractors.
  • Ensure appropriate resources are utilized to resolve crisis including advocacy, release of information, and coordination of funding.
  • Ensure timelines are met for service compliance with federal guidelines including immediate action to restore households in no heat/life threatening situations.
  • Maintain program (participants & events) information in Laserfiche and eHeat client information databases.
  • Review invoices for accuracy of work performed and itemized list of costs for labor, major parts, and new equipment.
  • Program Management, Community Relations, and Evaluation:
  • Systematic processing of applications through department electronic workflow. Ensure date stamping, logging, data entry, vendor accounts and signature requirements are followed.
  • Accurate data entry--including inputting household and application data (text based and numerical) from documents within time limits.
  • Review applications for deficiencies or errors in the information submitted by the household. Work with the household when changes are necessary, make corrections and document changes.
  • Other duties as assigned.RequirementsQualifications: Education & Experience: AA degree. Preferably: some coursework in residential building science, HVAC, or related field and/or 2 years of experience in residential energy efficiency or weatherization, and customer service, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Experience in generating reports and analyzing data preferred.Abilities and Skills: In order to be successful in this position, the person will at minimum need to possess the following abilities and skills:
    • Must possess good speaking skills and ability to communicate clearly and compassionately with clients through email,phone and in person.
      • Must have strong data entry skills.Must have strong written communication skills.
        • Must be able to fulfill departmental goals and objectives using initiative, self-motivation, organizational skills, and soundjudgment
          • Proficiency with Microsoft Office Suite, specifically Excel and Word.
          • Ability to relate to and communicate effectively with a variety of multi-ethnic and socio-economic groups and/orindividuals.
            • Must be able to work as a team member in a multi-focused environment.
            • Must be able to handle difficult customers and respond to their complaints or situations.Core Technology Competency: Level 2 - Intermediate 1Work Knowledge: Knowledge of diverse public funding sources and community resources, applicable funding source guidelines and regulations especially with regard to LIHEAP regulations preferred. Knowledge of computer hardware and software required. Basic understanding of residential heating systems required.Drivers License: Due to potential on-site visits, applicant must possess a valid drivers license and reliable transportation on a daily basis.Mental Requirements: This position requires an awareness of deadlines, the ability to handle and prioritize multiple tasks, and the ability to function independently. To be successful in this position, this person must be able to demonstrate analytical, planning and organizational ability and sound judgment.Environmental Requirements: Normal office environment. Occasional off-site travel, home visits and community recruitmentactivities.BenefitsDepartment: Energy AssistanceSalary: $21.33/Hr - $21.88 BilingualSchedule: 40 Hours/Week (Some nights and weekends), SeasonalBenefits: Community Action offers excellent benefits including generous paid time off (PTO), paid holidays, health, dental & life insurance, retirement, employee discount programs and more.Background Checks: Community Action conducts criminal background checks at the time of hire. Some positions require additional fingerprint and photo verification. Not all backgrounds are a barrier to employment.COVID Vaccination: As a condition of employment Community Action requires all employees to be fully vaccinated or have an accepted exemption form completed upon hire.Posting Dates: 10/27/2022 - Until FilledCommunity Action is an Equal Opportunity Employer and will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public Jobble

Keywords: Community Action Partnership Of Ramsey & Washingto, St. Paul , Energy Program Specialist, Other , Saint Paul, Minnesota

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