Customer Experience Representative - MSP Airport - Full Time

Company: Enterprise Rent-A-Car
Location: Saint Paul
Posted on: January 23, 2023

Job Description:

OverviewGet on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position pays up to $23 / hour + up to $700 / month in bonus opportunities ($21 per hour with bonus opportunities.We also offer guaranteed shift differentials of $2.00 per hour for hours worked between 9p-4:59am).We have full time and part time schedules available. This position is located at our at our MSP Airport location 4901 Glumack Dr St. Paul MN 55111. We offer:Medical/Dental/VisionPaid time offEmployee discount401k retirement planTraining and development ResponsibilitiesMeet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportGiven the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last 3 years will disqualify you from employment.Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last 3 years will disqualify you from employment. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Keywords: Enterprise Rent-A-Car, St. Paul , Customer Experience Representative - MSP Airport - Full Time, Other , Saint Paul, Minnesota