Client Care Advisor

Company: H&R Block, Inc.
Location: Saint Paul
Posted on: January 22, 2023

Job Description:

What you'll do...

You'll be an integral part of showcasing our passion and pride and delivering on our purpose-to provide help and inspire confidence in our clients and communities everywhere.

Joining H&R Block as a seasonal Client Care Advisor means you'll relentlessly focus on how to wow clients. You'll have the ability to work a flexible schedule in multiple, fast-paced locations during the tax season from January to April.

If the typical year-round 9-5 isn't for you, this seasonal position provides the freedom, flexibility, and extra earnings you'll need to embrace what makes your life uniquely yours.

Day to day, you'll---

* Answer phones and greet clients in a personalized, friendly, and inviting manner
* Match clients with the best-suited tax professional for their needs and aid in converting clients that are on hold
* Schedule clients how they would like to be scheduled, including promoting virtual tools
* Conducting tax preparation wrap up discussions with clients
* Handle client exits by ensuring all current and future needs are met
* Maintain office cleanliness and organization of resources with team members
* Other duties as assigned

What you'll bring to the team...

* High school diploma or equivalent
* Experience working in a fast-paced environment
* Previous experience in a customer service environment

Keywords: H&R Block, Inc., St. Paul , Client Care Advisor, Other , Saint Paul, Minnesota