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IT Professional - REMOTE

Company: Jacobs
Location: Saint Paul
Posted on: November 26, 2022

Job Description:

Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed today and into tomorrowYour Impact:

  • Work with other local IT members to form a cohesive team
  • Work with minimal supervision while taking direction as needed
  • Collaborate with local project management to provide IT support and develop requirements for existing and upcoming projects
  • Work with existing project IT security policy and procedure to ensure client requirements are being met, draft changes and/or new policy and procedure for review as needed.
  • Maintain accurate hardware and software inventory
  • Install, configure, and maintain PCs, mobile devices, and peripherals (such as printers)
  • Assist employees via remote access, phone, or in person
  • Assist and mentor other IT techs as needed
  • Terminate, test, and troubleshoot voice, video, and data infrastructure
  • Contribute to the daily workflow of tickets, assisting with the triaging of tickets to the appropriate queues and technicians within the IT ticketing system.
  • Work through effective resolution of all assigned and self-assigned tickets in coordination with daily IT ticketing activities and projects.
  • Assist with the successful administration of information systems under the direction of the IT Director and IT Manager.
  • Actively participate in the implementation of hardware and software; build, upgrade, patch, and migrating of systems and applications in the SCIFs
  • Monitor and schedule maintenance and backups within the SCIFs
  • Contribute, participate, and assist in the planning of customer surge support efforts
  • Occasional travel to project sites for hands-on support as needed.Heres What Youll Need:
    • Bachelors degree in an IT-related field plus 1 year of relevant experience, or an AS degree in a computer, engineering, or system science discipline from an accredited college or university plus 3 years of relevant experience. Significant relevant experience will be considered in lieu of formal education.
    • Demonstrated on-the-job experience as a full-service IT support team member in a Windows AD environment.
    • In-depth knowledge of Active Directory Domain Controllers
    • Ability to be present online and present during work hours
    • Experience working within an IT support team and able to contribute and collaborate in daily support activity
    • Requires knowledge of AV/VTC hardware, software, and network connections and setting up, maintaining, and troubleshooting AV equipment
    • Candidates must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the organization.
    • Must be well organized with the ability to coordinate, prioritize, and follow through with multiple tasks simultaneously in a high-pressure environment.The typical salary range for this position is $64,100 to $121,650 and is commensurate with experience relative to the position. For remote positions, the salary to be offered is geographic-dependent.Essential FunctionsPhysical Requirements of Position: Position will require heavy use of computing systems. Work may involve sitting or standing for extended periods of time. Position may require filing, typing, and reading from a computer screen. Must have sufficient mobility, included but not limited to: bending, reaching, turning, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distances may be required. May require travel to other sites. No strenuous physical activity required.Work Environment: Generally an office. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Needs to be able to work well with co-workers, customer, and all levels of management. No hazards on job or unusual environmental conditions. Limited travel will be required, up to 10% of the time.Equipment and Machines: Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work-related tools as required.Attendance: Regular hours will be Monday Friday 8:00am 5:00pm. Regular attendance of scheduled hours is extremely important, but not critical, except for deadlines and meetings. Punctuality and regular attendance are necessary to meet deadlines. Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements.Other Essential Functions: Must demonstrate professional behavior at all times when dealing with customers, management, and co-workers. Must have clear, concise, and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others. Must maintain a positive work atmosphere by behaving and communicating in a professional manner. Independent personal transportation to office or work site is required. Travel to and from customers locations and the test fields may be required to support projects. This may involve airline travel. In some cases, accommodations can possibly be made for POV, if necessary. When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion. Must take and pass a drug test and background check. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Must be able to interface effectively with individuals at all levels of the organization. Must be willing to travel as needed.#cjpost #LI-SS3Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws ( and supplemental language ( .

Keywords: Jacobs, St. Paul , IT Professional - REMOTE, Other , Saint Paul, Minnesota

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