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Public Safety Dispatcher

Company: University of St Thomas
Location: Saint Paul
Posted on: November 26, 2022

Job Description:

*OVERVIEW*: The University of St. Thomas, Department of Public Safety, one of the regionally recognized leaders in college and university campus public safety, is seeking highly qualified candidates for full-time Public Safety Dispatcher roles.

*This position is full time, benefits eligible, and the pay begins at $21.66, with opportunities for advancement and professional development.*

The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to building a skilled team that represents a variety of backgrounds and perspectives. This commitment is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.

*These positions are full-time, regular roles eligible for the University of St. Thomas' competitive and comprehensive benefits program*, which includes:

* Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
* A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
* Medical, dental, and vision options
* Employer-paid disability, life, and AD&D benefits

This position serves as the core communication and documentation point for the emergency procedures and response of the campus, and includes monitoring radios, multiple emergency and non-emergency phone lines, alarms, cameras, parking ramp usage, officer activity, and service requests. This position also serves as an information source and a first point of contact for faculty, staff, students, guests and members of the university, and the greater neighborhood community. This position deals directly with the public by phone, in person, through web applications and through emails. In this position, the employee must understand, analyze, synthesize and apply the elements of training, policies and procedures, to the wide variety of situations encountered in Dispatch; and be able to identify and use available resources, partnerships and tools to enhance the delivery of public safety services.


* Receive, interpret and prioritize calls for service and emergency response, and track all officer activity. Multi-task to handle radio traffic, multiple phone lines, walk-in traffic, alarms, parking ramp assists and emergency line calls, and document all activity in real time.
* Assist officers with making phone notifications to parking violators as requested. Look up parking permits, class schedules, trespass notices, contact information and other investigative information, as directed. Use R25 event listings, requests for service/access and other campus information resources to control access to meeting rooms, offices and classrooms. Monitor Simplex fire control panel, Dice accounts, Diebold door alarms, 911 data collector, McGann ramp computer, and all other alarm systems present in dispatch for 24-hour coverage.
* Identify and report phone line problems, including emergency call boxes, ramp phones, emergency and non-emergency phone lines and elevator phones. Troubleshoot parking issues with callers and control access to, and exit from, the parking facilities. Maintain, troubleshoot and report equipment malfunctions and software problems. Work with backup systems or implement alternate procedures when primary systems fail.
* Review cameras to report issues and to track incidents as they occur.
* Review shift activity and assigned ICRs with the dispatcher going off duty, and review the dispatch briefing binder, Parking Details, and Patrol's Daily Briefing Log at the start of each shift. Read department emails and the Daily Bulletin at the start of each shift, and keep email open to communication throughout shift. Debrief with supervisors following critical incidents. Attend dispatcher shift meetings and complete department training programs as directed.
* Promote customer service to the campus and assist the UST community to utilize vehicle reservations, radios, contractor key cards and key sets, wheelchairs, traffic vests, or other items that the department may provide or facilitate as a service.
* Assist with UST ID Card door access encodings for students, staff and faculty.
* Follow all specific duty requirements as outlined in the Dispatch operations manual and by department supervisors. Perform other duties and assistance as required.

*QUALIFICATIONS*: *Education/Experience Required: *

* High School diploma or the equivalent (e.g., GED)
* One year of relevant public safety experience


* Associate's degree in a relevant field plus completion of relevant Skills training

*Required Qualifications: *

* Must have a valid driver's license
* Must be able to pass the self-defense and training programs within the first six months of training as a condition of employment
* Fully vaccinated for COVID-19 or eligible for legally required exemption such as a medical or religious reason
* *The initial training programs require day-time and night-time work in the first six months*

_*eck and pre-employment physical*_ _will be required as a part of the hiring process. Full disclosure of all felony and/or misdemeanor violations is required after an offer has been made._

All interested candidates must apply online at Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official job posting is available at

Job Type: Full-time

Pay: $21.66 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
* 12 hour shift

Work Location: One location%58047475%

Keywords: University of St Thomas, St. Paul , Public Safety Dispatcher, Other , Saint Paul, Minnesota

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