Contact Center Representative

Company: Empowers Staffing, Inc.
Location: Saint Paul
Posted on: September 25, 2022

Job Description:

Do you have at least one year of financial service branch experience and are ready to move your career in a new challenging direction? POSITION SUMMARYContact Center helping Members over the phone with their financial needs. This position is responsible for answering incoming telephone calls and electronic messages in a professional manner while ensuring the highest quality of member service. Our Contact Center positions are a first call resolution environment that offers a wide variety of responsibilities including processing transactions, researching and resolving member questions and disputes, along with providing technical support for our automated services. This is the perfect position for someone who is motivated to continue learning. This position will be located in our Eagan, Waseca, Falcon heights locations.. Must be able to work Full Time and Saturday rotations and extended hours if needed.This position promotes and cross-sells bank products and services to new and existing customers; providing superior customer service by effectively explaining and cross selling all types of bank services to new and existing customers to meet their needs and the bank's growth objectives.EDUCATION & EXPERIENCE6 months experience working in a financial institution requiredWorking in a financial services industry call center a plusProven ability to problem-solve and multi-taskAbility to maintain a courteous demeanor in a busy and challenging work environment.Must have a High School diploma or GED.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Keywords: Empowers Staffing, Inc., St. Paul , Contact Center Representative, Other , Saint Paul, Minnesota